Sales Admin

Sales Administrator

We are looking for a reliable and organized Sales Administrator to support our sales team and ensure the smooth and efficient processing of customer orders and sales activities.

The Sales Administrator will be responsible for coordinating sales-related documentation, processing orders, communicating with customers and suppliers, and providing administrative support to the sales team. The goal is to ensure accurate and timely order processing, excellent customer service, and effective sales operations.

Responsibilities

• Provide administrative support to the sales team and assist with daily sales activities.
• Prepare and process quotations, sales orders, purchase orders, invoices, and related sales documents.
• Receive, review, and process customer inquiries and orders accurately and promptly.
• Coordinate with customers regarding quotations, order status, delivery schedules, product availability, and other requirements.
• Liaise with suppliers, manufacturers, logistics teams, and other departments to ensure smooth order processing and timely deliveries.
• Follow up on quotations, pending orders, deliveries, payments, and customer requirements.
• Maintain accurate and up-to-date customer, product, pricing, and sales records.
• Update CRM systems, ERP systems, spreadsheets, and other sales databases.
• Monitor stock availability and coordinate with the warehouse or purchasing team when required.
• Prepare sales reports, order summaries, customer reports, and other management reports.
• Track sales performance, pending quotations, outstanding orders, and follow-up activities.
• Assist sales representatives in preparing quotations, product information, presentations, and other customer documents.
• Handle customer correspondence through email, phone, and other communication channels in a professional manner.
• Coordinate with the accounts department regarding invoices, payments, credit notes, and outstanding balances when required.
• Ensure all sales documents are properly filed and maintained for easy reference.
• Assist in resolving customer issues and coordinate internally to ensure timely solutions.
• Maintain confidentiality and accuracy of customer and company information.
• Support the sales team in achieving sales targets and maintaining high levels of customer satisfaction.

Requirements and Skills

• Proven working experience as a Sales Administrator, Sales Coordinator, Sales Support Executive, or similar role.
• Previous experience in sales administration, order processing, customer service, or commercial operations.
• Good understanding of the sales and order cycle.
• Strong skills in preparing quotations, sales orders, invoices, and other commercial documents.
• Excellent communication and customer service skills.
• Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Experience with CRM, ERP, or sales management software is an advantage.
• Strong attention to detail and accuracy when handling pricing, quantities, customer information, and sales documents.
• Good analytical and problem-solving skills.
• Ability to coordinate effectively with customers, suppliers, sales representatives, logistics, purchasing, and accounts departments.
• Ability to work independently as well as part of a team.
• Ability to work under pressure and meet deadlines.
• Professional attitude with a strong focus on customer satisfaction and supporting sales growth.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Work Location: In person