Sales Admin

Job Summary:

The Sales Admin is responsible for providing administrative and operational support to the sales team throughout the entire sales process, from handling customer enquiries and preparing quotations to order confirmation, delivery coordination, and payment follow-up. The role ensures that customer requirements are communicated accurately, sales documents are properly maintained, and furniture orders are processed and completed efficiently and on time.

Key Responsibilities:

1. Handle customer enquiries through phone, WhatsApp, email, and other company channels.

2. Prepare quotations, product information, sales orders, invoices, and related documents accurately.

3. Maintain updated records of customers, prospects, quotations, orders, and sales activities.

4. Follow up on quotations and coordinate with the sales team on potential and confirmed orders.

5. Coordinate with production, purchasing, warehouse, delivery, and installation teams to ensure smooth order processing.

6. Update customers on order status, assist with routine enquiries or complaints, and follow up on outstanding payments.

7. Prepare weekly and monthly sales reports and assist with catalogues, presentations, tender documents, and other sales administration tasks.

Requirements:

1. Diploma or equivalent qualification in Business Administration, Sales, Marketing, or a related field.

2. Experience in sales administration or customer service is preferred.

3. Experience in furniture, office fit-out, or project sales is an advantage.

4. Proficient in Microsoft Excel, Word, email, and other relevant office applications.

5. Good communication skills in both Bahasa Melayu and English.

6. Able to prepare accurate quotations and maintain organised customer and sales records.

7. Organised, detail-oriented, and able to manage multiple orders and tasks efficiently.

Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

• Additional leave
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person