Sales Admin Coordinator

About the role

This role involves handling customer enquiries, managing sales orders, coordinating with suppliers, and maintaining sales-related documentation. You will track quotations, monitor stock availability, prepare reports, and ensure timely follow-up on delivery status while maintaining customer satisfaction and compliance with company policies.

Key responsibilities

• Handle customer enquiries through email and telephone in a timely and professional manner
• Prepare, track, and follow up on customer quotations
• Coordinate with suppliers regarding quotation requests, pricing negotiations, orders, and delivery arrangements
• Manage customer orders and ensure timely follow-up on delivery status
• Maintain and update customer records, sales records, and sales-related databases
• Coordinate and manage all sales-related documentation, approvals, distribution, and filing
• Monitor stock availability, product costing, and ongoing sales opportunities
• Prepare and analyze reports related to sales orders, stock availability, and team performance
• Handle customer complaints and feedback professionally to ensure customer satisfaction
• Participate in monthly Sales Coordinator meetings and provide operational feedback and improvement suggestions

About you

• 2–5 years of experience in Customer Support Operations, Sales Administration, Cross-Department Coordination, or Supply Chain
• Strong follow-up skills with a proactive approach
• Strong organisational skills with high attention to detail and ability to manage multiple tasks under tight deadlines
• Ability to work in a fast-paced environment and manage multiple priorities efficiently
• Strong communication, negotiation, and customer service skills
• Knowledge in costing (understand pricing, margin, quotation preparation, and basic cost structure)
• Manufacturing or Sheet Metal industry experience is an added advantage