Sales Admin - DACH

About Farmina

Farmina Pet Foods is a family-owned Italian company with over 50 years of expertise in pet nutrition. With four production facilities and a presence in more than 75 countries, we are a fast-growing global player in the pet care industry.

At Farmina, we go beyond nutrition. By combining nature and science, we develop high-quality nutritional solutions that support the health and wellbeing of pets worldwide.

The Role

We are looking for a proactive, detail-oriented, and analytical Sales Administrative to support our growing business in the DACH region.

This role will be responsible for ensuring the smooth execution of customer operations across order management, customer service, inventory monitoring, e-commerce support, and logistics coordination.

Acting as a key link between customers, sales, supply chain, logistics providers, and internal stakeholders, you will play an important role in delivering an excellent customer experience while helping optimize operational efficiency and product availability.

This is an exciting opportunity for someone who enjoys working with data, solving problems, improving processes, and collaborating across multiple business functions.

Key Responsibilities

Customer Operations & Customer Service

• Serve as the primary point of contact for B2B and B2C customer inquiries related to orders, deliveries, invoices, and product availability

• Process customer orders accurately and efficiently

• Monitor order status and proactively communicate updates to customers

• Resolve operational issues and customer concerns in a timely and professional manner

• Support account management activities and maintain strong customer relationships

Supply Chain & Inventory Support

• Monitor stock levels and product availability

• Support forecasting and demand planning activities

• Analyse sales and inventory data to identify replenishment needs

• Work closely with supply chain teams to minimise stock shortages and excess inventory

• Support product allocation and inventory optimisation initiatives

E-commerce Operations

• Support e-commerce sales operations and performance monitoring

• Ensure product availability and accurate product information across online channels

• Manage and optimise the virtual shelf experience

• Monitor online sales trends and provide operational insights

Logistics & 3PL Coordination

• Coordinate activities with third-party logistics providers (3PL)

• Monitor order fulfilment and delivery performance

• Support continuous improvement initiatives to optimise logistics processes and service levels

• Escalate and resolve operational issues impacting customer satisfaction

Data Analysis & Reporting

• Prepare operational reports and performance dashboards

• Analyse customer, sales, inventory, and logistics data

• Identify trends, risks, and opportunities for improvement

• Support business decision-making through data-driven insights

Requirements

• 2–5 years of experience in Customer Service, Customer Operations, Supply Chain, Logistics, Demand Planning, E-commerce Operations, or related fields

• Strong analytical and problem-solving skills

• Excellent attention to detail and organisational abilities

• Strong customer service mindset

• Advanced Excel skills

• Experience working with ERP systems

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication and stakeholder management skills

• Fluent in German and English

Nice to Have

• Experience within FMCG, consumer goods, pet care, retail, or e-commerce industries

• Experience working with third-party logistics providers (3PL)

• Knowledge of forecasting and inventory management principles

• Experience with Power BI or other reporting tools

• Experience supporting Amazon, Zooplus, or other online retail platforms

What We Offer

• Opportunity to join a fast-growing international company

• Exposure to multiple business functions and international stakeholders

• Dynamic and entrepreneurial work environment

• Career development opportunities within a global organization

• Competitive compensation and benefits package

Location: Germany