Sales Admin Executive

About the role

Permai Rainforest Resort is seeking a Sales Admin Executive to join our dynamic team. This is a full-time position based in Kuching, Sarawak. In this role, you will be responsible for providing comprehensive administrative and sales support to ensure the smooth operation of our sales department. You will play a crucial role in managing client relationships, processing sales transactions, and maintaining accurate records whilst supporting the strategic growth of the resort's business. This position is integral to our ability to deliver exceptional service to our clients and maximise our sales efficiency.

Key responsibilities

• Manage and maintain client databases, ensuring all contact information and booking details are accurate and up to date
• Process sales enquiries and convert them into confirmed bookings by liaising with clients and coordinating with the reservations team
• Prepare quotations, proposals and sales documentation for potential clients and corporate accounts
• Assist in coordinating sales meetings, presentations and site visits for prospective clients
• Monitor sales performance, track booking trends and provide regular reports to the sales management team
• Handle correspondence with clients, travel agents and corporate partners via email, telephone and other communication channels
• Support the development and maintenance of sales materials, brochures and promotional content
• Process invoices, payments and reconcile sales transactions to ensure accuracy
• Maintain filing systems, both physical and digital, ensuring all sales documentation is organised and easily retrievable
• Provide general administrative support to the sales team as required, including diary management and event coordination

What we're looking for

• Minimum 2-3 years of experience in sales administration, client services or a similar administrative support role
• Strong proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with Customer Relationship Management (CRM) systems
• Excellent communication skills, both written and verbal, with the ability to liaise effectively with clients, colleagues and external partners
• Exceptional organisational skills with the ability to manage multiple tasks and priorities simultaneously
• Strong attention to detail and commitment to maintaining accuracy in all administrative work
• Customer service orientation with a genuine desire to provide outstanding support to clients
• Proactive approach with the ability to work independently and as part of a team
• Knowledge of the hospitality or tourism industry is advantageous
• Fluency in English; additional language skills (particularly Malay or other regional languages) would be beneficial
• Willingness to learn and adapt to new systems and processes

What we offer

Permai Rainforest Resort is committed to creating a supportive and engaging workplace. We offer competitive compensation packages and opportunities for professional development and career progression within our growing organisation. We value work-life balance and foster a collaborative team environment where your contributions are recognised and appreciated. Employees benefit from a range of benefits including access to resort facilities, training and development programmes, and a positive workplace culture that celebrates diversity and inclusion. We are dedicated to supporting the wellbeing of all our team members and encourage applications from individuals seeking a rewarding career in hospitality and tourism.

About us

Permai Rainforest Resort is a premier eco-tourism destination nestled in the lush rainforests of Sarawak. We are dedicated to providing an exceptional experience to our guests, combining luxury accommodation with sustainable environmental practices and authentic cultural immersion. Our mission is to showcase the natural beauty and rich heritage of Sarawak whilst maintaining our commitment to conservation and community responsibility. With a team of passionate professionals, we strive to deliver outstanding service and unforgettable experiences. We believe in creating a workplace where creativity thrives, teamwork is valued, and each employee contributes meaningfully to our success.

Apply now

If you are an organised and customer-focused professional with experience in sales administration, we would like to hear from you. Please submit your curriculum vitae and a covering letter detailing your relevant experience and why you are interested in joining Permai Rainforest Resort. Applications will be reviewed on a rolling basis until the position is filled.