Sales Admin Executive

Responsibilities:

• Manage sales order

  • Perform the Sales Orders (Exchange; Repair; Discs) review in link to the contract
  • Proceed the orders in the IT system
  • Acknowledge the orders
  • Manage delivery and invoicing of the orders
  • Work in a relation with Credit Management on the block orders
  • Manage delivery and invoicing of the interco orders
  • Establish, develop, maintain and update filing, documentation control and archiving system(s). Retrieve and distribute information from files as needed.

• Manage customer relationship

  • Maintain comprehensive and current customer information including shipping, special handling and import/export details
  • Answer incoming calls/inquiries in a positive, timely and professional manner.
  • Respond to customer inquiries as to orders, pricing, scheduling, delivery dates, and packaging.  Resolve problems expeditiously.
  • Collaborate with appropriate division or departments to investigate and resolve complex customer concerns in timely manner

• Other

  • Provide adequate reporting (weekly, monthly) internally and to customers
  • Participate to the different audits
  • Propose improvement on the process

• Adhere and actively participate in occupational Safety, Health and Environmental policies, Energy policies procedures and activities such as I-See I-Act, GPI, etc.

• Adhere and comply with Business Ethics, Anti-Corruption, Flight Safety Management System, and others relevant policies, procedures and activities.

• Perform other related duties as required.

Requirements:

• Proficiency in SAP with hands-on experience of SAP systems, ability to efficiently navigate and utilize SAP for daily activities is essential.
• Minimum Diploma in business or other related field preferred.
• Minimum 3 years working experience providing customer service in a manufacturing or related environment preferred.
• Able to communicate effectively with both Internal and External customers.
• Good oral and written communication skills in English and Bahasa Malaysia language. (Able to speak in Mandarin is considered as an added advantage).
• Computer literate.