Sales Admin Executive

Key Responsibilities:

• Sales Support & Coordination:

  • Assist the sales team with customer inquiries, quotations, and order processing.
  • Prepare and manage sales documents, including contracts, purchase orders, and invoices.
  • Ensure timely and accurate data entry in the CRM system and maintain customer records.

• Order Processing & Tracking:

  • Oversee order processing from start to finish, ensuring timely fulfillment.
  • Track order status, coordinate with the warehouse and logistics teams, and update customers on shipment schedules.
  • Handle order changes, cancellations, and manage any related customer concerns.

• Customer Service:

  • Serve as the primary point of contact for customer inquiries, ensuring prompt and professional communication.
  • Address customer complaints or escalations in coordination with the sales and customer service teams.

• Administrative Support:

  • Support the sales team with reports, presentations, and other necessary documentation.
  • Manage scheduling and coordinate meetings, including customer site visits and internal sales meetings.

• Inventory Coordination:

  • Collaborate with the warehouse team to monitor inventory levels, manage stock allocation, and ensure product availability.
  • Prepare and maintain inventory reports to inform sales strategies.

• Documentation & Compliance:

  • Ensure all sales documentation is compliant with company policies and industry regulations.
  • Maintain organized records for audits and compliance reviews.

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

• Minimum of 1 years of experience in sales support, sales administration, or a similar role.

• Knowledge of the heavy equipment industry or previous experience in a related field is an advantage.

• Fresh graduate are well come to apply.

• Preferred candidates who are able to communicate in Mandarin, English and Bahasa.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."