Sales Admin Officer

Job Title: Sales Admin Officer (US Accounts, B2B)
Company: Eastfound Malaysia Sdn Bhd
Location: LOT 3972, Mukim Jeram Batu, 81500 Pekan Nanas, Pontian, Johor
Department: Sales Department
Reports to: Sales Manager
Employment Type: Full-time

About Eastfound Malaysia Sdn Bhd
Founded in 1999, Eastfound Group has become a leading high-tech enterprise specializing in the research, development, production, and sales of logistics and storage solutions. Our extensive product range includes Wire Decking, Pallet Racking Accessories, Intermediate Bulk Containers, Wire Containers, Roll Cages, Conveyor Rollers, Modular Conveyor Units, and Fixed Photovoltaic Mounting Structures.
These solutions are crucial to industries such as supermarkets, logistics, and agriculture. With 90% of our output exported to regions like North America, Europe, and Japan, we prioritize quality, sustainability, and compliance with international standards such as ISO9001 and EU ROHS.

Job Summary
We are seeking a detail-oriented and fast-learning International Sales Admin Officer to support our growing overseas business, primarily US customer accounts. The role covers RFQ handling, quotation coordination, order processing, production follow-up, shipment documentation, and customer communication in an international manufacturing environment. The successful candidate will work closely with our China Sales / Commercial Team for business guidance and with the Malaysia team for daily execution and coordination.

Key Responsibilities

• Receive, review, translate, and coordinate customer RFQs, primarily from US accounts.
• Clarify customer requirements and coordinate internally with Engineering / R&D, Purchasing, Production Planning, and other relevant departments.
• Consolidate costing and quotation information, prepare pricing through the CRM system, submit for approval, and ensure quotations are issued accurately and on time.
• Follow up on customer feedback regarding product design, price, lead time, and other commercial requirements.
• Support project follow-up and assist the sales team in progressing opportunities toward order confirmation.
• Process confirmed customer orders in CRM and coordinate internal approval, production work orders, and technical drawing confirmation.
• Track production progress, delivery schedules, and overall order status; coordinate and escalate issues where required.
• Coordinate shipment arrangements and verify export, shipping, invoice, and related customer documentation.
• Coordinate credit insurance, marine insurance, and foreign-exchange related notifications where applicable.
• Assist with customer payment follow-up, quality complaints, order abnormalities, and post-order issues.
• Support overseas customer visits and related coordination.
• Perform any other duties, assignments, or related tasks as reasonably assigned by Company Management from time to time.

Requirements

• Diploma or above; preferred fields include International Trade, Mechanical Engineering, Manufacturing, Business, or related disciplines.
• Strong written and spoken English, with good Chinese communication ability.
• Preferably 2 years or more of experience in international trade, export sales support, sales coordination, customer service, or a related role.
• Fresh graduates with strong learning ability and suitable capabilities may also be considered.
• Good understanding of international trade and export processes is preferred.
• Proficient in Microsoft Office and able to learn CRM, quotation systems, product knowledge, and internal processes quickly.
• Basic knowledge of mechanical drawings is an advantage; training can be provided for candidates without relevant experience.
• Strong attention to detail, responsibility, execution, communication, coordination, teamwork, and customer-service awareness.
• Able to manage multiple RFQs, quotations, and customer projects concurrently in a fast-paced environment.

Benefits

• Panel Clinic
• Attendance Allowance
• Meal Allowance
• Transport Allowance
• Annual Leave
• Staff Hostel Accommodation

What We Are Looking For
An organized, commercially aware, and dependable team member who enjoys structured follow-up, cross-department coordination, and learning practical manufacturing and technical knowledge. The role offers exposure to international customers and end-to-end sales operations.

职位类型：全职

薪资： RM3,500.00至RM5,500.00（每月 ）

Work Location: 现场办公