Sales Administration Assistant

Equipsy | Preston, Melbourne VIC | Onsite
Full-time | Monday–Friday
$60,000–$65,000 per year + super

Use your administration and customer service experience to support customer orders, invoicing and daily sales operations. We’re looking for someone with at least two years’ relevant experience to join our existing Sales Support team in Preston.

Equipsy supplies durable, adaptable, Australian-made home modification products that help older people and people with disability live more comfortably and independently.

After induction, you’ll manage assigned daily tasks, follow established processes and refer complex customer, product or pricing questions to the appropriate team member. We’ll provide training on our products, systems and procedures.

What you’ll do

• Process sales orders: Enter and check customer, product, quantity, pricing and delivery details. Clarify discrepancies before processing.
• Support customers: Answer routine phone, email and walk-in enquiries, provide updates and refer questions requiring further advice.
• Follow up orders: Check progress and stock availability with the team, obtain missing information and keep customers informed.
• Assist with freight: Arrange deliveries, check freight details, maintain dispatch records and follow up delivery issues.
• Support invoicing: Prepare and process invoice information, check it against orders and complete routine entries in Xero accounting software within established approval limits.
• Maintain records: Keep customer, order and transaction information accurate in Excel and internal systems.
• Document procedures: Help create step-by-step guides using Scribe and prepare them for team review.
• Provide general administration: Assist with documents, filing and everyday team tasks.

What you’ll bring

• At least two years’ experience in sales administration or comparable customer-facing administration, including order processing, invoicing support and customer follow-up. Relevant fleet, service, wholesale or manufacturing administration experience is welcome.
• Practical Microsoft Office skills, including Excel, Word and Outlook: spreadsheet updates, sorting and filtering, preparing documents and managing emails.
• Experience using accounting, customer relationship management, business operations or similar administration software.
• Clear spoken and written communication for customer calls, emails and recordkeeping.
• Accuracy when entering data, checking orders and maintaining records.
• The ability to organise competing tasks, meet agreed deadlines and follow matters through.
• Confidence managing assigned work after induction while following team processes, applying feedback and asking for guidance when needed.
• Comfort with hands-on administration, including regular data entry, checking records and supporting everyday team tasks.
• Australian work rights permitting the agreed full-time roster.
• A current Australian driver’s licence and your own car, as public transport access to the office is limited.

Helpful, but not essential

• Xero or Scribe experience.
• Freight booking, stock record or dispatch documentation experience.
• Experience in a product, automotive, wholesale, manufacturing or trades business.
• Relevant business, administration or bookkeeping qualifications.

What we offer

• Full-time work within an established Sales Support team.
• Training on Equipsy’s products, systems and procedures.
• Varied work across customer service, orders, invoicing and administration.
• Meaningful work supporting products that improve everyday accessibility.
• A friendly team environment, including BBQs and birthday celebrations.
• Modern offices and a clean warehouse environment.

Working arrangements

This role is fully onsite in Preston, Monday–Friday. Daily start and finish times and ordinary paid hours will be confirmed during recruitment.

How to apply

Apply through Indeed with your CV. Include your current suburb, expected annual base salary excluding super, and earliest start date.

Briefly outline your experience with customer enquiries, order and invoice administration, and Microsoft Office. A cover letter is optional.

Pay: $60,000.00 – $65,000.00 per year

Ability to commute/relocate:

• Preston VIC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales administration: 2 years (Required)

Licence/Certification:

• Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Location:

• Preston VIC (Preferred)

Work Location: In person