Sales Administration Associate Analyst

Objective: Contributes to the Sales Administration job family in a support capacity. Provides a range of specialist administrative/professional services to a sales organization. Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client Working Monday to Friday, ideally in line with UAE and Africa timings. To manage quote requests and proposals from Quote tool, for all regions, segment and channels Mailbox and document management- Completion of allocated QR by end of day. Keeping the team informed of any delay/challenges, etc. Working collaboratively within the support and broader sales team Responding to underwriters, broker and client s queries within TAT Supporting important sales projects Building trust/relationships with internal teams and brokers/clients Salesforce management, reports and internal calls Actively support other team members and provide resource to enable all team goals to be achieved Product mastery to design client proposals and offer the best suited options Contribute towards building and improvisation of internal processes and guidelines Supporting sales team and enabling them to sell when they are away for meetings Business awareness and prioritisation Strong interpersonal skills with good verbal and written communication to internal and external clients. Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary Ability to manage high volume of quotes from the regions Team player and solution oriented Efficiency and Accuracy Ability to communicate clearly via phone and email with internal and external partners Proactiveness and taking accountability