Sales Administration Executive / Manager

About the role

We are seeking a talented and organised Sales Administration Executive / Manager to join Servay Evergreen Sdn Bhd in Penampang, Sabah. This is a full-time position that plays a crucial role in supporting our sales operations and ensuring seamless administrative processes.

Key responsibilities

1. Sales Documentation

• Prepare booking forms and Sales & Purchase (SPA) documentation.

• Verify purchaser documents (IC/passport, income documents, etc.).

• Ensure forms are complete and compliant before submission.

• Coordinate with solicitors on SPA signing.

2. Loan & Financing Coordination

• Liaise with banks regarding loan applications.

• Follow up on loan approvals and documentation.

• Coordinate with purchasers, sales agents, and bankers to resolve outstanding issues.

3. Progress Billing & Collection

• Issue progress billing notices according to architect certifications.

• Monitor payment due dates.

• Follow up on overdue payments with purchasers.

• Coordinate with the finance department on receipts and outstanding balances.

4. Sales Reporting

• Maintain unit inventory (available, booked, sold).

• Update price lists and promotional packages.

• Prepare monthly sales reports.

• Track sales performance by agency and salesperson.

5. Agency Support

• Register sales agents.

• Process commission claims.

• Verify commission entitlement.

• Prepare commission reports and coordinate payment with Finance.

6. Customer Service

• Handle purchaser enquiries after booking.

• Arrange SPA signing appointments.

• Update purchasers on construction progress.

• Coordinate vacant possession (VP) documentation and key collection.

7. Compliance

• Ensure compliance with the local authority (where applicable) and company procedures.

• Maintain purchaser files and audit records.

• Coordinate with government agencies when required.

8. Marketing Support

• Prepare sales kits and price lists.

• Coordinate roadshows and launches.

• Register walk-in customers and leads in the CRM system

What we're looking for

• Bachelor's degree in Business Administration, Commerce, or related field

• Proven experience in sales administration, ideally within a similar industry or commercial environment

• Strong proficiency in Microsoft Office Suite, particularly Excel and Word

• Excellent organisational and time management skills with the ability to manage multiple priorities

• Exceptional communication skills, both written and verbal, in English and Malay

• Ability to work independently as well as collaboratively within a team environment

• Customer service orientation with a professional and courteous demeanor