Sales Administration Head

About the role

This role involves managing the daily operations of the Sales Administration Department, overseeing inventory control, booking operations, buyer account processing, financing, loan documentation, project accreditation, takeout activities, unit turnover, customer relations, post-sales services, title transfer activities, and document management. The role requires coordination with financial institutions, government agencies, and internal departments to ensure timely processing and completion of various operational activities.

Key responsibilities

• Manage the daily operations of the Sales Administration Department
• Lead, coach, and develop team members to achieve departmental goals
• Monitor departmental performance and ensure compliance with company policies and service standards
• Oversee inventory control, booking operations, and buyer account processing
• Review and approve inventory status changes, including reservations, cancellations, forfeitures, re-opened units, transfers, and other inventory transactions
• Oversee buyer financing, loan documentation, project accreditation, and takeout activities
• Coordinate with financial institutions, government agencies, and internal departments to ensure timely loan processing and takeout completion
• Oversee unit turnover, customer relations, and post-sales services
• Monitor unit warranty servicing and the timely resolution of buyer concerns
• Oversee title transfer activities and ensure timely processing in compliance with company policies and regulatory requirements

Qualifications:

●        Bachelor’s degree in Business Administration, Finance, Management, or related field

●        5+ years of experience in sales administration, real estate operations, or related fields, with at least 3 in a managerial role.

●        Strong leadership skills with ability to manage, coach, and develop teams

●        Skilled in process review, process improvement, and management report

●        Communication and interpersonal skills for cross-functional collaboration and customer engagement.

●        Organized, detail-oriented, and proactive in ensuring compliance with company policies and regulatory requirements.

• Proficient in Microsoft Office applications