Sales Administration Staff

My Shrine Studios is seeking a detail-oriented and proactive Sales Administrator to support our dynamic sales team. As a vital member of our team, you will play a key role in managing sales processes, coordinating client communications, providing administrative support, and overseeing the company's sales dashboard. The ideal candidate will have a passion for interior design and architecture, excellent organizational skills, and a strong customer focus.

Responsibilities:

Sales Support:

• Assist the sales team in managing customer inquiries, quotations, and order processing related to interior design and architectural services.
• Coordinate sales-related activities, including client meetings, presentations, and follow-ups.
• Prepare and distribute sales-related documents, such as proposals, contracts, and project specifications.

Customer Relationship Management:

• Maintain customer databases and ensure accurate and up-to-date customer records for interior design and architectural projects.
• Respond to customer inquiries and provide timely and professional assistance, demonstrating a strong understanding of our design offerings.
• Build and maintain strong customer relationships through effective communication and service, fostering client loyalty and satisfaction.

Project Coordination:

• Collaborate with the design and project management teams to ensure seamless coordination and the seamless onboarding of interior design and architectural projects.
• Assist in scheduling projects, coordinating of site visits, and managing presales timelines to meet client expectations.

Sales Reporting and Analysis:

• Generate sales reports and analyse sales data specific to interior design and architectural projects to identify trends, opportunities, and areas for improvement.
• Manage and update the company's sales dashboard with real-time data and performance metrics related to interior design and architectural sales activities.

Administrative Support:

• Provide administrative support to the sales team, including scheduling appointments, organizing meetings, and managing correspondence related to interior design and architectural projects.
• Maintain sales-related documentation and files, ensuring accuracy and accessibility for internal reference and client communication.

Customer Service Excellence:

• Deliver exceptional customer service by addressing customer inquiries and concerns promptly and professionally, with a focus on interior design and architectural solutions.
• Ensure a positive customer experience throughout the sales process for interior design and architectural projects, from initial inquiry to project completion.

Qualifications :

• Proven experience in a sales support or administrative role, preferably in the interior design or architectural industry.
• Passion for interior design and architecture, with a strong understanding of design concepts and terminology.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.
• Proficiency in Microsoft Office Suite
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Bachelor’s degree in business administration, Marketing, Interior Design, Architecture, or a related field is preferred.
• Excellent verbal and written English skills.