Sales Administrative Assistant

Sales Administrative Assistant

The Sales Administrative Assistant ensures that the Sales Department operates efficiently and effectively. This proactive role handles routine tasks, anticipates needs, and supports communication across the team, helping the department focus on building relationships and closing sales.

In addition to supporting Sales, the position provides a professional and friendly first impression to customers, serving as a key point of contact in person, by phone, and via email.

This role also offers opportunities to collaborate across departments, develop new skills, and contribute directly to the overall success of Dapper Ink.

Primary Responsibilities

1. Sales Department Workflow Support

Proactively supporting the Sales team by managing recurring tasks, streamlining communication with other departments, and assisting with client account maintenance and development, including:

• Helping maintain the annual Sales Calendar.
• Maintaining and updating the Sales team’s cold-call/mailing list while re-engaging dormant accounts to help keep client relationships active.
• Proactively reaching out to potential leads by email or phone to introduce Dapper Ink’s products and services, support the Sales team’s pipeline, and uncover new opportunities.
• Assisting Account Managers with special projects, mock-up requests, and order entry.
• Tracking inquiry response times and error rates to support continuous improvement.
• Overseeing embroidery orders from start to finish, including ordering, tracking, and handling pickups/deliveries with outsourcing partners.
• Collaborating with the Production Department to maintain job records and printed samples.
• Keeping the sample room organized, maintaining sample inventory, and ensuring it is always customer-ready.
• Working weekend events as needed (average 8–10 per year).

2. Front Office & Client Communication Support

Creating a warm, professional, and helpful first impression for all customers, whether in person, by phone, or via email including:

• Monitoring the inquiry inbox, phone lines, and front door.
• Providing accurate company information and directing inquiries to the appropriate Account Manager.
• Answering calls, taking messages, and forwarding communication promptly.
• Greeting walk-ins, coordinating order pickups and drop-offs, and delivering orders to customers as needed.

3. Company-Wide Administrative Support

Helping Dapper Ink operate smoothly across departments by:

• Assisting other teams with special projects as needed.
• Supporting Operations during peak seasons with sorting, folding, and packing.
• Maintaining the office and common spaces, including watering plants, keeping areas tidy, and managing kitchen upkeep.
• Assisting in planning and executing internal company events, including ordering food and supplies, securing venues, and managing setup/teardown.
• Communicating general announcements to the team such as new hires, birthdays, anniversaries, maintenance updates, and event reminders.

Key Competencies

A successful Sales Administrative Assistant demonstrates:

• Alignment with Dapper Ink’s core values.*
• Strong written and verbal communication skills and professional demeanor.
• Ability to work effectively both independently and as part of a team.
• Proficiency with organizational systems such as Microsoft Office and Google Workspace.
• Quickly learns to recommend company products and services.
• Willingness to ask questions and seek guidance when needed.
• Creativity and confidence in problem-solving with a positive, teachable attitude.
• Exhibits patient, discernment, and professionalism in challenging client situations.
• Ability to remain calm and collected under pressure.
• Strong organizational habits and a clean workspace/inbox
• Consistent use of project management tools (Asana, Google Drive, etc.).
• Reliable in completing tasks and projects from start to finish.
• A valid driver’s license and reliable vehicle for company errands (mileage reimbursed).
• Ability to lift up to 30 lbs.

DAPPER INK CORE VALUES*

Respect your co-workers

○ Be reliable, trustworthy, and truthful

○ Be kind; don’t gossip

○ Follow through on what you say

○ Focus on solutions, not criticisms

○ Help your teammates get home on time with all tasks completed

○ Have empathy for people with job descriptions other than your own

Commit to doing great work

○ Start and finish each day on time

○ Don’t take shortcuts

○ Follow instructions and pay attention to the details

○ Look for ways to improve your team

○ Own your mistakes and learn from them

○ When in doubt, double check -- ask, clarify, communicate

Our expectation is that you consistently live out the values of Respect and Commitment. We

don’t ever expect you to be perfect. Everyone has off days, and perfectionistic thinking is

discouraging and impossible to live up to. But we believe that it is crucial for all team members

to strive for these values every day.

DAPPER INK COMPANY BENEFITS

● 4 day work week (36 hours paid as 40)● 401(k) matching● Bonus pool● Paid time off● Referral program● Employee discount● Parental leave

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Parental leave
• Referral program

Work Location: In person