Sales Administrator & Customer Support Coordinator

About TMH

Total Materials Handling (TMH) is a leading provider of materials handling equipment, servicing and repair solutions across Ireland. As the exclusive distributor of STILL forklift trucks and HAKO cleaning machines, we work with customers across a wide range of industries, delivering quality equipment, technical expertise and dependable customer service.We are looking for an organised, proactive and customer-focused Sales Administrator to join our team and play an important role in supporting our sales function and the wider business.

The Opportunity

This is a varied, hands-on role working closely with the sales team and colleagues across TMH. You will be involved throughout the sales process, from assisting with lead generation and managing initial enquiries through to quotations, order coordination and ensuring a smooth experience for the customer. The successful candidate will help keep sales activities organised, ensure information is accurate and up to date, and support effective communication between customers and our internal teams. This is an excellent opportunity for someone who enjoys a varied role, takes pride in their work and wants to become an integral part of an established and growing business.

Key Responsibilities

Provide day-to-day administrative and organisational support to the sales team.

• Assist with lead generation, prospect research, customer follow-ups and sales development activities.
• Respond to customer enquiries professionally by phone and email.
• Assist with preparing quotations, sales documentation, proposals and customer correspondence.
• Support the sales process from initial enquiry through to order completion and delivery coordination.
• Maintain accurate customer records, sales information, spreadsheets and internal systems.
• Coordinate with colleagues to ensure customer requirements are communicated and followed through efficiently.
• Liaise with accounts, service, parts, warehouse and other departments as required.
• Assist with sales reports, marketing activities, promotional campaigns and customer communications.
• Help ensure a consistently high standard of customer service throughout the sales journey.
• Undertake other administrative and operational duties as required to support the smooth running of the business.

What We're Looking For

Proficient computer skills, including Microsoft Word, Excel and Google Sheets, with the ability to manage information accurately and confidently.

• Strong organisational skills and excellent attention to detail.
• Clear and professional written and verbal communication skills.
• A customer-focused approach and the confidence to communicate with customers and colleagues.
• The ability to manage competing priorities, work to deadlines and follow tasks through to completion.
• A proactive attitude, willingness to learn and a flexible approach to a varied workload.
• A team player who can also work independently and use their initiative.
• Previous experience in sales administration, sales support, customer service or a similar administrative role would be an advantage. Experience using CRM, ERP or order-processing systems would also be beneficial.We are interested in candidates who can demonstrate the right skills, attitude and willingness to develop, regardless of their specific industry background.

What We Offer

• A full-time, fully on-site position with an established Irish business.
• The opportunity to work closely with the sales team and colleagues across multiple departments.
• A varied role with exposure to the full sales process and wider business operations.
• The opportunity to develop product knowledge and build your skills within a specialist industry.
• A supportive, team-oriented working environment.
• Salary commensurate with experience, skills and suitability for the role.

Position Details

Job Title: Sales Administrator – Sales Support & Customer Coordination

Location: Dublin, Ireland

Employment Type: Full-time

Working Arrangement: Fully on-site

Salary: €32,000–€38,000 per annum, depending on experience and skill level

Interested?

If you are organised, commercially minded and enjoy being part of a busy team where your contribution makes a difference, we would love to hear from you.

Apply with your CV by emailing Theresa Gorman at [email protected] and tell us a little about your experience and what you could bring to TMH.

Pay: €32,000.00-€38,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• On-site parking

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you currently live in Dublin or the surrounding area?
• Do you have experience in a similar role in the material handling industry?

Experience:

• Sales administration: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person