Sales Administrator & Reporting Analyst

About the role

The Sales Administrator/Reporting Analyst plays a key support role across Sales by ensuring accurate order processing, high-quality administrative support, and meaningful data analysis and reporting. This role supports business performance by providing timely, accurate information to the Sales Team, Sales Manager, and wider management team, enabling informed decision-making, sales planning, and operational efficiency.

Key responsibilities

• Process customer orders via website, email, and phone channels and accurately enter, manage, and maintain orders within the ERP system (D365)

• Maintain accurate record-keeping of sales documentation and customer information in CRM

• Respond to customer queries including track & trace, stock availability, and order status

• Liaise with internal teams to resolve customer issues efficiently and professionally

• Analyse sales and operational data to identify trends, variances, and opportunities and provide to the sales team

• Prepare and deliver regular reports to support the business, Sales Team, and Sales Manager

• Manage Agpro's consignment store network and maintain accurate inventory records

• Coordinate and reconcile consignment store stocktakes, ensuring timely invoicing and inventory accuracy

About you

• Strong numeracy skills with the ability to interpret, analyse, and present data to management
• Advanced Excel capability; experience with Dynamics D365 is highly desirable
• Previous experience in a customer service, sales support, or administrative role
• Experience working with integrated management systems and Microsoft Office (Excel, PowerPoint)
• High level of attention to detail with strong data accuracy and validation skills
• Clear and confident written and verbal communication skills
• Organised, proactive, and able to manage multiple priorities effectively
• Team-focused, adaptable, and willing to support across functions