Sales Administrator

Key Responsibilities

• Handle and resolve issues related to sales orders, invoices, Delivery Orders (DO), and customer requirements.
• Check customer payment status and coordinate with the Accounts team before releasing orders or deliveries.
• Coordinate delivery schedules with the Sales, Warehouse, and Logistics teams.
• Prepare and verify Delivery Orders, Packing Lists, invoices, and other delivery documents.
• Check stock availability and coordinate with the Warehouse team to ensure products are available for delivery.
• Monitor order and delivery status and provide timely updates to the Sales team.
• Follow up on pending orders, deliveries, stock availability, and customer requirements.
• Liaise closely with the Sales Team to coordinate order arrangements and resolve operational issues.
• Coordinate with Warehouse and Logistics teams to ensure goods are properly prepared, packed, and dispatched according to schedule.
• Monitor and update delivery status until the order is successfully completed.
• Handle customer enquiries related to orders, deliveries, invoices, and product availability.
• Ensure all sales and delivery documentation is accurate and properly maintained.
• Prepare regular updates and reports on order, stock, and delivery status.
• Perform other duties and administrative tasks assigned by Management.

Requirements

• Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field.
• Experience in sales administration, order processing, logistics, or customer service is preferred.
• Good understanding of invoices, DO, packing lists, stock, and delivery processes.
• Good coordination and problem-solving skills.
• Proficient in Microsoft Office, especially Excel.
• Detail-oriented, organised, responsible, and able to manage multiple tasks.
• Good communication and interpersonal skills.
• Able to liaise effectively with Sales, Accounts, Warehouse, Logistics, and customers.
• Able to work independently and meet deadlines.