Sales Administrator

About us

We are a recognised market leader in the supply of premium commercial laundry equipment, recognised for excellence in manufacturing and distribution globally. With an established presence across Australia and New Zealand, we are committed to delivering exceptional customer service and industry-leading products. Our success is driven by our people. We foster a supportive, high-performing culture that values collaboration, professional growth, and long-term career development.

About the role

We are seeking a motivated and organised Sales Administrator to join our team at our Parkinson office. Reporting directly to the General Manager, this role is central to supporting our sales operations and ensuring an exceptional customer experience. As the first point of contact for many customer enquiries, you will play a key role in managing sales administration processes, coordinating orders and deliveries, supporting the sales team, and maintaining accurate records across our CRM and internal systems. This position is ideal for someone with experience in sales administration or customer service who is looking to further develop their career within a dynamic and growing organisation.

Key responsibilities

• Manage incoming sales enquiries, calls, and sales inbox communications
• Prepare quotes, proposals, presentations, and sales documentation
• Coordinate sales orders, payments, deliveries, and installations
• Liaise with customers, suppliers, installers, and internal stakeholders to ensure a seamless sales process
• Maintain accurate CRM records and track leads through HubSpot
• Follow up on customer enquiries, quotations, and payments
• Support the sales team with administrative tasks and project coordination
• Assist with trade shows, customer presentations, and promotional activities as required
• Contribute to a positive and collaborative team environment

About you

• Previous experience in a Sales Administrator, Customer Service, Administration, or similar role
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• A high level of attention to detail and accuracy
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint
• Experience using CRM platforms such as HubSpot (or similar) would be highly regarded
• A proactive, positive approach and willingness to take initiative
• Strong interpersonal skills and the ability to build relationships with customers and colleagues
• A desire to learn, grow, and develop your career within the business

Benefits

• Excellent remuneration package commensurate with experience and knowledge
• Great team environment
• Secure, permanent, long term position
• Supportive and collaborative team culture
• Opportunity for professional growth and career development
• Work with a recognised industry leader
• On-the-job training and ongoing support