Sales Administrator

About the role

As our Sales Administrator, you will be the first point of contact for many of our customers, assisting them with enquiries, quotes, and orders. This role requires someone with a proven and successful background in sales who is confident identifying opportunities, converting enquiries into sales, and building long-term customer relationships. New business development skills are desirable and will be valuable in helping us grow our customer base.

Key responsibilities

• Delivering professional customer service while actively generating new sales
• Converting incoming enquiries and website leads into sales opportunities
• Identifying opportunities to grow existing accounts and attract new customers
• Processing sales quotes and orders with meticulous attention to detail
• Building and maintaining positive relationships with customers and suppliers
• Managing purchasing and monitoring stock levels
• Maintaining the company website and ensuring product information is accurate and up to date
• Supporting the General Manager with sales and administrative duties
• Coordinating with the warehouse team to ensure smooth and timely order fulfilment
• Coordinating supplier visits and staff training

About you

• Full New Zealand working rights or permanent residency — essential
• A proven record of success in sales, including meeting targets, converting enquiries, and developing strong customer relationships — essential
• Previous experience in sales administration, customer service, account management, or a similar role
• Strong communication, organisation, and relationship-building skills
• The confidence and initiative to identify and pursue sales opportunities
• New business development skills and experience — desirable
• Account management and e-commerce experience — highly preferred
• Proven IT proficiency and strong numerical accuracy
• A valid New Zealand driver licence
• A forklift licence — beneficial

About us

East Coast Packaging is a family-owned premium wholesale packaging distributor which has served Hawke's Bay businesses since 1972. We offer an extensive range of industrial packaging solutions, including eco-friendly food packaging and cleaning supplies, and take pride in our strong reputation for quality and excellent customer service. As a small, tight-knit team, we provide a collaborative working environment that supports career growth for motivated team players.

Benefits

• Competitive salary package based on experience
• A clear pathway to advancement for the right person
• A collaborative team environment designed to support your success
• The opportunity to join a small, tight-knit team that is fast-paced, passionate, able to manage competing priorities, and committed to getting things done with a smile