Sales Administrator

Job Summary

We are looking for an organised and personable Sales Administrator to act as the first point of contact for our customers and to keep our surveyors' diaries running smoothly. You will be the voice and the inbox that customers reach first, booking survey appointments, coordinating schedules and handling the day-to-day administration that keeps the sales pipeline moving.

This is a varied, fast-paced role suited to someone who enjoys talking to people, juggling priorities and taking ownership of a busy diary.

Key responsibilities

Customer contact — first point of call

• Answer incoming calls promptly and professionally, acting as the first point of contact for new and existing customers.
• Monitor and manage the shared email inbox, responding to enquiries within agreed service levels and flagging urgent matters.
• Qualify enquiries, capture accurate customer details (name, address, contact number, property or site details, requirements) and log them on the CRM.
• Follow up on enquiries, quotes and outstanding information to keep opportunities progressing.
• Escalate complaints or complex queries to the relevant manager with full context.

Appointment booking and diary management

• Book survey appointments for surveyors, matching customer availability with the right surveyor, skills and geographic area.
• Plan and maintain surveyors' diaries, avoiding clashes, minimising travel time and maximising productive appointments.
• Confirm, reschedule and cancel appointments as required, keeping customers and surveyors informed of any change.
• Send appointment confirmations and reminders by email or text.
• Monitor the diary daily for gaps, double-bookings and last-minute changes, and rework schedules as needed.
• Liaise with surveyors throughout the day regarding running late, overruns or additional visits.

General administration

• Maintain accurate and up-to-date records in the CRM and internal systems.
• Prepare and circulate daily or weekly schedules and appointment lists.
• Process paperwork relating to surveys — booking forms, quotes, reports and invoices — in line with company procedure.
• Support the wider sales team with quotes, proposals, mailshots and data entry.
• Manage incoming and outgoing post, filing and general office duties as required.
• Provide holiday and absence cover for colleagues within the admin and sales support team.

Person specification

Essential

• Previous experience in an administrative, customer service or reception role.
• Confident telephone manner and strong written communication skills.
• Excellent organisational skills with the ability to manage a busy, changing diary.
• Good IT skills — email, spreadsheets and a CRM or booking system.
• Calm under pressure and able to prioritise a varied workload.
• A team player with a flexible, can-do attitude.

Desirable

• Experience within construction, property, surveying or a similar field-based industry.
• Familiarity with diary or scheduling software.
• Full driving licence (may be useful for office/visit coordination).

Key performance measures

• Calls answered and emails responded to within agreed timeframes.
• Appointment booking rate and ratio of enquiries converted to booked surveys.
• Diary utilisation — minimal gaps, cancellations and no-shows.
• Accuracy of customer records and booking details.

Pay: Up to £26,500.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Work Location: In person