Sales Administrator

Job Overview

Working as part of an internal sales team you will process orders and follow up customer enquires following an end to end placement of order to delivery.

Working in a small but busy team you will have experience in working within the packaging industry and be familiar with dealing with customers both via email, telephone and on occasion face to face.

Duties/Responsibilities

• To professionally deal with Customer requests for new enquiries, orders and queries.
• Processing all the above, as required, and in a timely manner.
• Keeping customer files up to date and correctly filed.
• Provide feedback to customers on enquiries and orders as required.
• Continuously keep yourself abreast of changes within our industry and the Customers with whom you deal.
• · Answering telephones – no more than 3 rings
• · Processing Customer Enquiries (‘Phone; e-mail; Customer visit; Post or Sales Team)
• · Processing Customer Orders
• · Processing New Customer orders - liaising as required with Design on Formes and Artwork
• · Dealing with Customer Queries
• · Keeping Customers informed on order developments
• · Assisting others within the Sales Office when work load requires
• · Working with external Sales Team as required
• · Raising purchase orders and liaising with suppliers
• · Other duties as and when requested by management.

Qualifications/Knowledge/Skills/Experience

• Minimum 1 years experience required working within the packaging industry. Knowledge/Experience of cardboard manufacturing (a distinct advantage) Ability to use Abaca system (system training will be provided) The ability to put together quotations Experience in handling customer complaints and problem solving Ability to work as both part of a team covering colleagues and supporting other members of the team as well as the ability to work on your own initiative.

Pay: £28,000.00-£30,000.00 per year

Work Location: In person