Sales Administrator

Sales AdministratorJob Overview

We are looking for a highly organised, proactive and confident Sales Administrator to join our team. The successful candidate will play an important role in supporting our sales team, following up on customer enquiries and helping to generate new business opportunities.

A key part of this role will involve making a high volume of outbound telephone calls to customers who have enquired through our website or provided their details at home and garden shows. You will contact potential customers, establish their requirements, follow up on their interest and arrange next steps with the sales team.

This role would suit someone who enjoys speaking to people, is confident on the telephone and is comfortable making regular outbound calls. Alongside this, you will be responsible for general sales administration, maintaining accurate customer records and supporting customers throughout their journey, from initial enquiry through to project completion.

Duties and Responsibilities

• Making regular outbound calls to potential customers who have enquired through our website, online platforms and home and garden shows.
• Following up on leads, speaking with potential customers to understand their requirements and identifying opportunities for the sales team.
• Contacting customers who have previously enquired but have not yet progressed, helping to re-engage their interest.
• Maintaining regular contact with leads and updating customer records with call outcomes, notes and agreed follow-up actions.
• Providing administrative support to the sales team, helping to manage enquiries and keep the sales process running smoothly.
• Handling incoming telephone calls and emails, responding to customer enquiries and directing them to the appropriate team member.
• Preparing quotations, proposals and other sales documentation, ensuring information is accurate and professionally presented.
• Coordinating site visits, appointments and meetings, maintaining calendars and ensuring all relevant information is available.
• Supporting customers throughout their journey, from initial enquiry and quotation through to order confirmation and project completion.
• Liaising with customers, sales representatives and internal departments to ensure information is communicated effectively.
• Organising and maintaining electronic files, customer records and project documentation.

Skills and Qualifications

• Previous experience in sales administration, telesales, customer service or a similar role would be beneficial.
• Confident and comfortable making a high volume of outbound telephone calls.
• Excellent communication skills, with a friendly, professional and confident telephone manner.
• The ability to engage potential customers, build rapport and maintain a positive conversation.
• Strong organisational skills, with the ability to manage multiple leads, follow-ups and administrative tasks.
• Good attention to detail and a commitment to maintaining accurate customer records.
• Confident using Microsoft Office, particularly Outlook, Word and Excel.
• Comfortable learning and using computer systems, with CRM experience an advantage.
• A proactive approach to work, with the ability to use initiative and work towards targets.
• A professional, friendly and customer-focused attitude.
• The ability to work independently while contributing positively to a small team.

What We’re Looking For

We are looking for someone who enjoys talking to people, is confident picking up the phone and has a proactive approach to following up potential customers. You should be organised, persistent without being pushy, and able to create a positive first impression of our business.

This is a varied role combining outbound calling, lead follow-up and sales administration, offering an opportunity to play an important part in supporting our sales team and helping the business grow.

Job Type: Full-time

Pay: Up to £14.00 per hour

Work Location: In person