Sales Administrator

Sales Administrator

Full Time | Kuala Lumpur

Basic RM2,500+ Commission Between RM500 to RM1,000 (based on sales & Collection)

Company Description:

The Sales Administrator is responsible for supporting the sales team in daily sales operations by ensuring sales orders are processed accurately and on time. The role focuses on sales order creation, order deployment, monitoring pending orders, maintaining accurate pricing and margins, updating sales data, and preparing sales reports.

The Sales Administrator also serves as the main support person for the sales team and business partners on order-related matters, ensuring smooth order fulfilment and accurate sales information at all times.

*Note: Shortlisted candidates will be notified via WhatsApp to schedule a face-to-face interview.

Responsibility:

• Process and maintain accurate Sales Orders (SO).
• Ensure product pricing, discounts, and margins comply with company guidelines.
• Monitor and follow up on pending, back orders, and delivery status.
• Maintain accurate sales records, order tracking, and reporting.
• Update sales performance reports and sales databases regularly.
• Support the sales team and business partners on order-related enquiries.
• Prepare quotations, sales reports, and stock movement updates.
• Ensure all sales documentation is properly maintained and filed.

Requirements:

• Qualification in Business Administration, Sales Administration, or a related field.
• 1–3 years of experience in sales administration, order processing, customer service, or a similar role is preferred.
• Experience in distribution, wholesale, FMCG, IT/gadgets, electronics, or retail channel sales will be an advantage.
• Proficient in Microsoft Excel, Word, and email communication.
• Experience with accounting software, such as AutoCount, will be an advantage.
• Good communication and coordination skills when dealing with internal teams and external business partners.
• Strong attention to detail, with good organisational and time-management skills.
• Able to work independently, manage multiple tasks, and meet deadlines.
• Positive attitude, responsible, proactive, and willing to learn.

Key Performance Indicators (KPIs)

• Sales order accuracy: Accurate entry of product codes, quantities, prices, and delivery details.
• Order processing turnaround time: Timely processing of sales orders and related documentation.
• Order fulfilment follow-up: Effective monitoring and communication of pending and delayed orders.
• Reporting accuracy and timeliness: Submission of complete and accurate sales reports within deadlines.
• Documentation management: Proper maintenance of sales records and supporting documents.
• Internal coordination: Effective follow-up with warehouse, logistics, finance, and sales teams.