Sales Administrator-Inside Sale Support

Position Summary

Responsible for managing customer relationships, supporting inside sales activities, and developing new business opportunities. Serves as a primary point of contact for customers while coordinating sales, order management, customer service, and internal operations to ensure a high level of customer satisfaction and business growth.

Key Responsibilities

• Serve as the primary point of contact for customers, handling inquiries, complaints, correspondence, quotes, order entry, order adjustments, and expedited requests.
• Conduct daily cold calls and proactive sales outreach to identify new business opportunities, introduce products, generate qualified leads, and develop new customer accounts.
• Build and maintain strong customer relationships through timely, professional communication via phone, email, and internal systems.
• Develop new business through prospecting, followup, networking, relationship building, and account development while maintaining and growing existing customer accounts.
• Respond to and resolve customer concerns efficiently, escalating complex issues to the appropriate departments when necessary.
• Provide accurate order status updates, pricing, product information, and account support using internal systems.
• Prepare customer quotes and provide product recommendations based on customer requirements, specifications, and business needs.
• Coordinate closely with production, logistics, and other internal teams to ensure orders are accurate, delivered on time, and customer expectations are met.
• Follow up consistently with prospects and customers to identify additional sales opportunities, understand changing needs, and ensure customer satisfaction.
• Maintain accurate customer account information, pricing, orders, correspondence, and documentation with a high level of attention to detail.
• Prepare monthly sales and customer service reports for upper management, providing information on sales activity, customer accounts, and business development efforts.
• Manage multiple priorities in a fastpaced environment while working independently and demonstrating strong initiative, organization, time management, and problemsolving skills.
• Other duties as assigned.

Requirements:

High school diploma or equivalent (associate/bachelor's degree preferred).

Proven experience in customer service or administrative support.

Proficiency in MS Office

Strong organizational and phone communication skills