Sales Administrator (Quotations & Order Processing)

About the role

We are seeking a highly organized and customer-focused Sales Administrator to support our sales operations and help deliver exceptional service to customers. This role is ideal for someone who enjoys working in a fast-paced environment, has strong administrative skills, and takes pride in accuracy and attention to detail. You will play a key role in preparing quotations, processing customer orders, maintaining sales records, and supporting the sales team to achieve business objectives.

Key responsibilities

• Prepare and issue customer quotations accurately and promptly
• Process customer orders received via email and phone
• Verify pricing, product information, and order details
• Coordinate with internal teams to ensure timely order fulfilment
• Maintain customer, pricing, and sales records
• Follow up on outstanding quotations and customer enquiries
• Generate sales reports and administrative documentation
• Communicate customer feedback and requirements to relevant departments
• Support day-to-day sales administration activities

About you

• Minimum 2 years' experience in Sales Administration, Sales Support, Customer Service, or a similar role
• Strong written and verbal English communication skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Proficient in Microsoft Office, particularly Excel
• Ability to work independently and meet deadlines
• Experience preparing quotations, tenders, or proposals (preferred)
• Experience supporting B2B sales teams
• Experience using CRM or ERP systems Pronto Xi ERP experience is highly regarded