Sales Administrator/customer service

About the role

This hands-on role combines office administration, customer service, trade desk support and warehouse coordination. The successful candidate will be highly organised, able to juggle multiple priorities and committed to delivering excellent customer service. This is not a just a desk job this is a varied busy active role.

Key responsibilities

• Answer and direct incoming telephone calls professionally and efficiently.
• Provide exceptional customer service to trade and retail customers.
• Process sales orders, distribution orders and customer enquiries.
• Prepare and manage invoicing using MYOB.
• Liaise with the warehouse team to ensure orders are picked, packed and dispatched on time.
• Assist with trade desk operations and sales administration.
• Maintain customer records, forms and pricing information.
• Assist with marketing administration including price lists, product information and promotional materials.
• Help with picking and packing orders when required.
• Provide administrative support to senior management and other departments.

About you

• Previous experience in sales administration, customer service or trade desk support.
• Experience using MYOB.
• Strong Microsoft Office skills including Outlook, Word and Excel.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organisational and time management skills.
• Confidence communicating with customers, suppliers, warehouse staff and senior management.
• Positive, friendly and professional attitude.
• Reliable, adaptable and efficient.