Sales Advisor

About the role

Every week, parents in Bintulu message SD Plus Education on Facebook, Instagram and WhatsApp asking a version of the same question: "Can you help my child?" Behind each of those messages is a parent who is worried, who has often already tried something that didn't work, and who is deciding right there whether to trust us. We receive hundreds of these enquiries a year across Sarawak. Too many of them get a price list when what they needed was an answer.

As Sales Advisor, you are that answer. You are the first real conversation a family has with SD Plus — and very often the conversation that decides whether a child ends up in our classroom, someone else's, or nobody's.

This is a full-time, on-site role based in Bintulu. Your performance directly shapes how many Bintulu families we're able to reach, and how many students we actually help.

SD Plus Education is seeking a Sales Advisor to join our dynamic team in Bintulu, Sarawak. This is a full-time position based on-site in our Bintulu location. As a Sales Advisor, you will be instrumental in promoting our tutoring services and building relationships with prospective clients and parents. You will play a key role in driving sales growth whilst ensuring that families in Bintulu understand the educational value and benefits of our tutoring programmes. This position is vital to our expansion within the local community and your performance will directly contribute to the success of SD Plus Education's mission to enhance student learning outcomes.

What you'll be doing

• Respond to every enquiry, fast. Handle incoming enquiries from Facebook, Instagram and WhatsApp. Speed is the single biggest factor in this role — a parent who waits two days has already messaged someone else.
• Understand the need before recommending anything. Conduct proper needs assessments with parents and students: what year the child is in, which subject is the problem, what's already been tried, and what the parent is genuinely worried about. Then recommend the programme that fits — including when that's the cheaper package.
• Explain our programmes with confidence. Know our tuition fees, class packages and schedules well enough to answer clearly on the spot, without "let me check and get back to you" for basic questions.
• Answer the difficult parent questions. Class sizes, tutor qualifications, what happens when a child misses a class, why we cost more than the centre down the road. You'll be fully trained on all of it — we need you to face these questions directly rather than avoid them.
• Arrange trial classes. Coordinate with our tuition admins to schedule trial classes, confirm attendance, and follow up with the parent straight after while the experience is still fresh.
• Work the existing lead database. We have a large record of parents who enquired last month, last term and last year and never enrolled — most of whom were never properly followed up. Reviving that pipeline is one of the biggest opportunities in this role, and it is yours to run
• Build relationships in the Bintulu community. Maintain relationships with families, schools and community organisations to generate referrals and word-of-mouth, and represent SD Plus at local events where it makes sense.
• Handle enrolment end to end. Process enrolments, manage package agreements, and make sure new students are onboarded smoothly into the right class.
• Keep clean records. Log every lead, conversation and follow-up in our CRM. Undocumented conversations are our biggest source of lost revenue, and this role is where we stop that.
• Report what you're hearing. Feed parent objections, competitor comparisons and market insights back to management — what you learn in the inbox directly shapes how we advertise.
• Achieve your agreed monthly sales target. Set together, reviewed monthly, and tied directly to your incentives.

What we're looking for

ESSENTIAL

• Strong written and spoken communication in both English and Malay — parents switch between the two mid-conversation, and you need to keep up
• Genuinely organised: you log every lead and every follow-up without being chased
• Self-motivated and results-driven, with the discipline to work a follow-up list without daily supervision
• A real interest in children's education, not only in closing a sale

PREFERED

• Sales, customer service, teaching or education administration experience — ideally in tuition or training
• Confidence with WhatsApp Business, Meta Business Suite inbox, or any CRM or spreadsheet-based tracking system
• Knowledge of the Bintulu community and existing local networks
• Familiarity with the Malaysian school system and tuition industry

We are not asking for a degree. If you can earn a worried parent's trust and keep your records clean, we want to talk to you.

What we offer

Basic salary plus comission of RM2,000-2,500 , depending on experience

• Performance-based commission on every enrolment you close

• Flexible time with 2 days Working from Home

• EPF, SOCSO and EIS included

• 8 Days Annual leave

• Full training on our programmes, packages and sales process, with ongoing coaching

• A small, collaborative team where your contribution is visible and your ideas actually change how we work

About us

SD Plus Education is a dedicated tutoring and educational training provider committed to enriching the academic performance and personal development of students across Malaysia. Our mission is to provide high-quality, personalised tutoring services that help students build confidence, improve academic results, and develop a genuine love for learning. We pride ourselves on our experienced educators, innovative teaching methodologies, and client-centred approach. With a presence in key locations across Sarawak, we are steadily expanding our reach to serve more families and communities. At SD Plus Education, we believe that every student has the potential to succeed, and we are passionate about unlocking that potential through tailored educational support.

Apply now

If you are an enthusiastic, sales-driven professional with a passion for education and a commitment to achieving excellence, we would love to hear from you. Please submit your application, including your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. Join the SD Plus Education team and make a meaningful difference in the lives of students in Bintulu.