Sales Advisor

About the role

The Sales Advisor is responsible for delivering an excellent customer experience while supporting the achievement of store sales and operational objectives. The role actively engages customers to understand their needs, provides appropriate product recommendations, and builds positive customer relationships. The Sales Advisor also supports daily store operations, including merchandising, stock management, cashiering, and maintaining store standards, while ensuring compliance with company policies and procedures.

Key responsibilities

• Provide excellent and professional customer service to all customers
• Engage customers to understand their needs and recommend suitable products
• Develop good product knowledge and effectively communicate product features, benefits, and promotions
• Work towards achieving individual and store sales targets and other performance indicators
• Build and maintain positive customer relationships to encourage repeat purchases and customer loyalty
• Support customer relationship management (CRM) activities, including the collection and updating of customer information where applicable
• Perform cashiering duties and ensure all transactions are processed accurately
• Replenish merchandise and ensure products are displayed neatly and according to the Company's visual merchandising guidelines
• Assist with receiving, checking, transferring, and organizing stock
• Conduct stock counts and assist in maintaining accurate inventory records

About you

• Minimum GCE 'N'/ 'O' Level, NITEC/Higher NITEC, or equivalent qualification
• Previous experience in retail, sales, or customer service is preferred
• Customer-oriented with good interpersonal and communication skills
• Sales-driven with a positive attitude and willingness to achieve targets
• A good team player who is responsible, reliable, and willing to learn
• Able to work in a fast-paced retail environment
• Able to work retail shifts, including weekends and public holidays
• Basic computer skills, including familiarity with Microsoft Office applications and Point-of-Sale (POS) systems
• Good communication skills in English