Sales Advisor

Key Responsibilities

• Handle inbound sales enquiries received through calls, emails, website, digital platforms, and other channels.
• Understand customer requirements and recommend appropriate products or services.
• Engage with prospective B2B customers and guide them through the sales process.
• Respond promptly to incoming leads and ensure effective follow-up.
• Explain product/service features, benefits, pricing, and value proposition to customers.
• Handle customer queries, objections, and concerns professionally to drive conversions.
• Follow up with interested prospects and maintain an active sales pipeline.
• Convert qualified inbound leads into sales and consistently achieve assigned targets.
• Maintain accurate customer and lead information in CRM systems.
• Coordinate with internal teams for quotations, order processing, onboarding, and other customer requirements.
• Build strong relationships with prospects and existing customers to encourage repeat business.
• Track sales performance, lead status, conversion rates, and follow-up activities.
• Provide regular updates and reports to the sales manager on pipeline and sales performance.

Required Skills

• 13 years of experience in Inbound Sales / B2B Sales / Inside Sales / Telesales.
• Excellent verbal and written communication skills.
• Strong customer-handling and relationship-building skills.
• Good listening, convincing, negotiation, and objection-handling abilities.
• Ability to understand customer needs and recommend suitable solutions.
• Strong follow-up skills with a result-oriented approach.
• Comfortable working with CRM systems and basic MS Office/Excel.
• Ability to work in a target-driven sales environment.