Sales Advisor

Build your sales skills through customer conversations, with a dependable £14 per hour basic from day one. Based at our Birmingham workplace, you will carry out telephone sales in a call centre environment, listening to what customers need and helping them decide whether the offer suits them.

Paid training will prepare you for live calls, with colleagues available in person and coaching as you build confidence. After successfully completing your three month probation, you can also earn monthly performance bonuses, with clear reward tiers linked to sales results and customer quality.

The role at a glance

Permanent employment, 37.5 paid hours per week, Monday to Friday. All work and training take place on site in Birmingham. There is no remote or hybrid option, including after probation.

Basic pay and bonuses

• Your £14 hourly basic applies throughout training and probation, separately from any bonus.
• Bonus eligibility and accrual begin in month four following successful probation. The monthly tiers are:
• £600 at 100% of the agreed sales target.
• £1,000 at 120%.
• £1,500 at 140% or above.

These are alternative tiers, not cumulative payments. Bonuses are variable, depend on validated sales and agreed customer quality standards, and are not guaranteed. Results are checked before payment through the following month’s payroll: a bonus earned in month four is paid in month five.

Your working day

• Conduct telephone sales conversations, asking questions to understand customer needs.
• Explain the relevant products or services, prices and terms accurately.
• Answer questions and handle objections professionally, asking for the sale when the offer suits the customer.
• Record conversations, outcomes and agreed next steps accurately in the CRM.
• Follow up enquiries and complete agreed callbacks reliably.
• Work towards agreed sales targets, conversion expectations and call quality standards.
• Apply feedback from call reviews and coaching to improve your approach.
• You will spend regular time on the phone, hear some refusals and need to stay focused between calls. Respecting a customer’s decision and keeping accurate records are part of doing the job well.

Training and your first month

• Training is included at no charge to you and takes place during paid working hours.
• In week one, you will learn the offer, customer journey, systems and standards, listen to experienced colleagues and practise conversations.
• During weeks two and three, supported live calls and regular feedback will develop your questioning, listening, ability to explain value and objection handling.
• By the end of month one, the aim is growing confidence with routine conversations, accurate CRM updates, reliable follow up and knowing when to ask for help. Call reviews, product updates and individual coaching continue beyond induction.
• You will develop telephone communication, needs discovery, objection handling, closing, CRM use and time management skills.

What you will bring

• Clear communication and attentive listening.
• Willingness to learn and put feedback into practice.
• Resilience when a conversation does not result in a sale.
• Basic computer confidence and care with information.
• Reliable attendance at the Birmingham workplace.
• Telephone sales experience is useful, but not essential. We welcome transferable skills from retail, hospitality, customer service and other customer facing work, including applicants starting their first sales role.

Applicants across the West Midlands are welcome if they can reliably travel to the workplace.

Apply through Indeed with your CV. No cover letter is required.

Pay: £28,000.00-£34,000.00 per year

Benefits:

• Flexitime
• Free parking

Work Location: In person