Sales Advisor

Sales Advisor – Customer Consultation & Inside Sales

Company: Sanadana Herbals

Sanadana Herbals is looking for a Sales Advisor to handle customer enquiries, WhatsApp leads, phone calls, follow-ups, and sales conversions.

The ideal candidate should be confident in communicating with customers, understand their requirements, explain our products clearly, and guide them through the purchase process.

Responsibilities

• Handle customer enquiries through WhatsApp, phone calls, website enquiries, and other channels.
• Understand customer requirements and recommend suitable products based on company-approved product information.
• Explain product details, usage information, pricing, and purchasing process clearly.
• Follow up with interested customers and convert qualified leads into sales.
• Maintain regular follow-ups with customers who have not completed their purchase.
• Respond to customer questions professionally and promptly.
• Maintain accurate records of leads, follow-ups, conversations, and sales.
• Coordinate with the digital marketing team regarding incoming leads and campaign performance.
• Build good relationships with customers and encourage repeat purchases.
• Escalate questions requiring professional/medical advice to the appropriate person.
• Achieve assigned sales and conversion targets.

Requirements

• 1–3 years of experience in sales, inside sales, telesales, customer service, or a similar role.
• Good communication skills in Malayalam and English.
• Comfortable communicating with customers through WhatsApp and phone calls.
• Good listening and customer-handling skills.
• Ability to understand customer needs and explain information clearly.
• Comfortable working with sales targets and follow-ups.
• Basic computer skills.
• Willingness to learn about herbal/Ayurvedic products.

Preferred

• Experience in Ayurvedic, herbal, wellness, healthcare, FMCG, or pharmacy-related industries.
• Experience handling leads generated through digital marketing.
• Experience with WhatsApp Business, CRM, or lead-management systems.

What We Are Looking For

We need someone who can take ownership of the complete customer journey:

Lead → Conversation → Follow-up → Conversion → Customer Relationship

This is a customer-facing sales role, so confidence, communication, patience, follow-up discipline, and the ability to convert genuine customer interest into sales are important.

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person