Sales Advisor

Welcome every customer warmly and provide a professional, engaging shopping experience.

Understand customer needs and recommend suitable products, services, or alternatives.

Demonstrate strong product knowledge, including key features, benefits, pricing, promotions, and brand information.

Proactively approach customers, build rapport, and identify opportunities to maximise sales through cross-selling and up-selling.

Work towards individual, team, and store sales targets and key performance indicators (KPIs).

Process cash, card, refund, exchange, and gift voucher transactions accurately through the POS system.

Handle customer enquiries, concerns, and complaints professionally, escalating when appropriate.

Replenish merchandise, check stock availability, and keep shelves, displays, fitting rooms, and back-of-house areas organised.

Maintain high visual-merchandising, housekeeping, and brand-presentation standards throughout the store.

Work closely with colleagues and management to support opening, closing, promotional events, and daily store operations.

Desired Candidate Profile

Previous experience in retail sales, customer service, hospitality, or a customer-facing role is preferred.

A genuine interest in delivering excellent customer service and creating positive customer experiences.

Confident communication and interpersonal skills, with the ability to engage naturally with different customers.

Strong selling skills and a proactive approach to meeting targets.

Good product-learning ability and confidence explaining product features and benefits.

Well-presented, reliable, organised, and able to work effectively in a fast-paced team environment.

Ability to stand for extended periods and carry out light stock-handling duties.