Sales Advisor

Are you a positive, enthusiastic individual who enjoys working with people and would love the opportunity to develop a career in the coach and travel industry?

We have a fantastic opportunity to join our friendly and busy Private Hire Sales Team at Roberts Travel Group.

As a Private Hire Sales Advisor, you'll play an important role in helping our customers plan their coach travel, from responding to initial enquiries and preparing quotations through to securing bookings and delivering a great customer experience.

We're looking for someone with a natural flair for customer service, a positive attitude and a willingness to work hard and learn. You'll need to be organised, enjoy speaking with customers and be comfortable working in a busy, fast-paced environment.

Previous experience within the coach or transport industry isn't essential. What's most important to us is finding someone with the right attitude, enthusiasm and a genuine desire to develop their skills.

You'll receive support from an experienced team, with the opportunity to build your knowledge of the industry, develop your sales skills and play a part in the continued growth of Roberts Travel Group.

Key Responsibilities:

Customer Enquiries and Quotations

• Respond to customer enquiries in a friendly, professional and helpful manner, taking time to understand their travel requirements, including dates, timings, passenger numbers and destinations
• Help customers choose the most suitable vehicle and coach hire options for their journey
• Prepare and send clear, accurate and competitive quotations tailored to customer requirements
• Follow up quotations and enquiries, helping customers with any questions and encouraging them to confirm their bookings
• Keep customer records and enquiries up to date using our sales and booking systems
• Work towards individual and team sales targets, with support and guidance from the wider team

Learning our Business!

• Work closely with our Operations Team to ensure important customer requirements are communicated ahead of travel
• Develop a good understanding of our fantastic range of vehicles and the different services we provide
• Learn about the day-to-day operation of a busy coach business, including vehicle scheduling and the key requirements involved in planning coach journeys
• Support colleagues across the department to help deliver a smooth and positive experience for our customers

Sales & Business Development

• Build positive relationships with existing customers, encouraging repeat bookings and future enquiries
• Help identify new sales opportunities by reconnecting with previous customers and introducing our services to prospective clients
• Support the team in developing relationships with tour operators, helping to secure UK and European coach touring work
• Develop your understanding of coach hire pricing, seasonal demand and how we can offer customers great value while supporting the growth of the business
• Take an active interest in identifying new opportunities and helping the team achieve its sales goals

Team Performance

• Deliver a friendly, helpful and professional service throughout the customer journey
• Strive both individually and as a team to achieve monthly and annual sales targets, ensuring a positive contribution to the team budget!
• Take pride in representing Roberts Travel Group and building positive, long-lasting customer relationships
• Contribute ideas and feedback to improve processes, enhance the customer journey, and build on revenue generation
• Share ideas and suggestions to help us continually improve our service and the way we work

Networking & Events

• Attend networking events, trade shows, and exhibitions as part of the team to actively promote Roberts Travel Group
• Represent the business in a professional manner to generate new leads and enquiries
• Support occasional weekend exhibitions and promotional events as part of the wider sales team

Skills and Experience

We're looking for someone who is enthusiastic, approachable and keen to develop. You don't need to tick every box, but we'd love to hear from you if you have the following qualities!

• A naturally positive and friendly personality, with a genuine enjoyment of helping people
• Good communication skills, both over the telephone and in writing
• A willingness to learn, work hard and develop new skills
• A confident and approachable manner, with the ability to build positive relationships with customers and colleagues
• Good organisational skills and attention to detail, with the ability to manage several tasks at once
• A proactive attitude and the confidence to follow up enquiries and speak with prospective customers
• A team-focused approach, with a willingness to support colleagues when things get busy
• Basic computer skills, including familiarity with Microsoft Office
• Previous experience in a customer service, sales, retail, hospitality or office-based role
• Previous experience using Salesforce or Coach Manager would be an advantage, although full training will be provided
• Flexibility to work occasional Saturdays, either in the office or supporting exhibitions and promotional events

What you need to know...

• £26,000 per annum + Performance Based Quarterly Bonus
• 37.5 hours per week (office based)
• 28 days annual leave (including bank holidays)
• Company Pension Contribution
• Free parking at our depot
• Regular staff social events
• Modern offices with a friendly atmosphere
• Amazing discounts on our UK wide trips for family and friends!
• Office based role (Hugglescote, LE67 2FX)

If you are interested in this role and would like to apply, please send a copy of your up to date CV and cover letter to [email protected]

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Roberts Travel Group value the unique perspectives and experiences that individuals from diverse backgrounds bring to our company. We actively promote an inclusive work environment where everyone feels respected, valued, and empowered to succeed.