Sales Advisor / Customer Experience Advisor

Full-time | Sales & Customer Support | Sales & Delivery

Job Description

What to Expect

Our Sales Advisors consistently deliver an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute our company's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by creating memorable experiences for our customers.

As a Sales Advisor, you will support customers from the moment they walk into our showrooms to learn about our vehicles. We've created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

What You'll Do

• Engage walk-in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion

• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping the company achieve its goals

• Understand who our guests are, what brought them to us, their intent and timeline to purchase, thus creating a robust Customer Profile

• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

• Demonstrate a mastery of all our products and services, as well as local incentives for EV owners

• Help maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

What You'll Bring

• Customer service experience required

• Positive, enthusiastic and passionate about the changes in the personal transportation industry

• Self-starter who possesses exceptional time management skills and has great attention to detail

• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines

• Passionate dedication and ethical approach to sales management and operations

• Ability to understand and convey business issues and technical concepts

• Strong sense of team mentality and reliability

• Strong communication skills

• Demonstrate a mastery of all our products and services; keep up with EV industry trends and local incentives

• Ability to work evenings and weekends

• MUST have and maintain a valid driver's license and a safe driving record