Sales Advisor (m/f) - Permanent Contract

The role reports directly to the Store Manager & Assistant Store Manager.

RESPONSABILITIES :

1 - STORE OPENING & CLOSING

• Open and close register/POS systems
• Adhere to the daily roadmap (floor zoning, scheduling, and management-defined goals)
• Comply with the dress code defined by management
• Turn on and ensure the proper functioning of store equipment (music, lighting, video projector, fragrance diffuser, etc.)
• Maintain boutique cleanliness (both inside and outside)

2 - SALES & CUSTOMER RELATIONS

• Proactively engage with customers to reach targets set by management
• Welcome and assist customers on the sales floor and fitting rooms: brand storytelling, fashion advice, styling/silhouetting (size, color, fit, collections, etc.), cross-selling, and upselling
• Acquire new customers and foster customer loyalty
• Adhere to the customer journey defined by management
• Master and execute POS operations: processing payments, refunds, and item exchanges
• Master and promote in-store services (kiosks, repair services, alterations, hot stamping, leather care, click & collect, etc.)
• Stay informed on Balzac updates and maintain an omni-channel vision (web & retail integration)
• Prepare daily food & beverage offerings for customers

3 - STORE MAINTENANCE & OPERATIONS

• Ensure the sales floor is constantly replenished (floor stock, visual merchandising, and try-on items)
• Maintain cleanliness across the sales floor, stockroom, and staff areas
• Follow merchandising guidelines and point-of-sale materials (POSM) established by management
• Participate in and prepare for the setup of new collection launches
• Comply with operational processes (distinction between web/retail returns, floor stock management, stock items for try-ons, shopfloor organization & visual merchandising, etc.)
• Contribute to and draft weekly performance reports

4 - STOCK & INVENTORY MANAGEMENT

• Maintain and respect stockroom layout rules defined by the Stock Manager
• Ensure proper garment presentation (steaming, hanging, and folding)
• Participate in cycle counts and annual inventory audits as needed
• Receive shipments as needed

REQUIRED SKILLS & QUALIFICATIONS :

Hard skills :

• Proficiency in Shopify
• Ability to receive and process shipments
• Strong command of retail sales techniques
• Knowledge of sales KPIs

Soft skills :

• High level of thoroughness and rigor
• Strong organizational skills
• Proactivity and initiative-taking
• Agility and adaptability
• Excellent communication skills
• Ability to work effectively in a team