Sales Agent

Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.

At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life balance while contributing to our mission.

About the Position

We are seeking friendly, confident, and sales-driven agents to connect with prospective pet owners/customers and help them take the first step toward a happier, more peaceful relationship with their dogs. As a Sales Agent, you’ll speak with pet owners who are actively looking for help, listen to their concerns, learn about the challenges they are experiencing with their dog, and confidently explain how the client’s training services may meet their needs. If you’re passionate about sales and helping people find solutions for the dogs they love, we’d love to hear from you!

Key Responsibilities

As a Sales Agent, you’ll connect with prospective customers, understand their needs, and help match them with the right training services. The ideal candidates are personable, persuasive, compassionate, and comfortable asking for the sale, while ensuring every pet owner feels confident about taking the next step.

• Respond to prospective customer inquiries and provide clear, helpful information about the client’s services
• Identify customer needs and recommend appropriate training services and packages
• Convert inquiries into booked training services while meeting established sales goals
• Build rapport and provide a positive, professional, and supportive customer experience
• Accurately document customer interactions, appointments, and sales activity
• Follow up with prospective customers to answer questions, overcome objections, and maximize sales opportunities

Requirements

• Must have a passion for animals
• Must be a self-starter
• Must demonstrate a passion for providing outstanding service
• Dependability and strong attention to detail
• Must maintain composure across a variety of customer and peer interactions
• Experience working in a team environment (i.e., cooperating with coworkers, joint problem-solving, etc.)
• Routinely demonstrates strong listening skills and attentiveness to the needs of those you assist
• Excellent verbal communication skills, including correct grammar and pronunciation, along with appropriate tone and pitch
• Strong communication skills and confidence discussing services, overcoming objections, and asking for the sale
• Ability to remain calm under pressure in a fast-paced contact center environment
• Ability to remain calm while handling multiple consecutive calls
• Ability to pay attention to detail and multitask while navigating multiple programs and handling diverse information
• Ability to use a computer quickly and accurately
• Must possess the ability to remain poised in high-stress situations
• Must be willing to pursue and achieve goals and overcome challenges
• Ability to be flexible and handle changes efficiently
• Must be proficient in Excel, Word, and Outlook Office products

Additional Requirements

• Proven sales experience with demonstrated success meeting sales goals
• Employment is contingent upon successfully completing a background check, which is paid for by Direct Interactions

Shifts

• Agent must be available to work a minimum of 20 hours per week

The call center hours of operation are as follows:

Monday–Friday: 8:00 AM–10:00 PM EST
Saturday–Sunday: 10:00 AM–5:00 PM EST

• The agent for this position must be available to work evenings and Saturdays; no exceptions.
• Evening and Saturday availability is required. Agents must be available for rotating Saturday shifts from 10:00 AM–5:00 PM EST. Rotation frequency varies based on staffing needs. Additional scheduling details will be provided to candidates selected for an interview.

Training (please convert all times to reflect in your time zone)

All dates and times are tentative and are subject to change

• Orientation: TBD Time: TBD (1-hour session)
• Training: TBD Time: TBD
• Training may be up to 2 weeks Monday–Friday
• All training is paid (orientation, training, and nesting)

Pay Rate

• $16.00 per hour plus sales commission
• This is a W2 (employee) position
• We are paid biweekly via direct deposit

Technical Requirements

• Desktop (preferred) or a supported laptop; Apple/Mac, tablets or smart devices, Windows Mini PCs, Chromebooks, virtual PCs, and Android systems are NOT compatible (Intel or AMD CPU)

• Operating system – Windows 11. We no longer support Windows 10

• Your computer must have a minimum of 8GB of RAM installed and a processor speed of 2.00GHz or higher and cannot be in S mode; anything less will not work with the client’s software

• At least 25 Mbps download speed

• At least 3 Mbps upload speed

• Latency: 200 ms or less

• Jitter: 50 ms or less

• Packet loss: 1% or less

• 4+ CPU cores

• U.S.-based Internet service provider (ISP); NO T-MOBILE HOME INTERNET. NO 5G INTERNET

• High-speed Internet via a hard-wired Ethernet connection; no Wi-Fi, satellite, cellular hotspot, or cellular Internet

• USB wired headset with noise-canceling microphone

• A second monitor is not required, but strongly recommended

• If you are selected, your offer is contingent upon successfully completing and passing a background check.

• There are NEVER any fees associated with applying or working for Direct Interactions.

We are currently not hiring in the following states: California, Connecticut, Hawaii, New Jersey, New York, Oregon, Rhode Island, or Washington.