SALES AGENT

JOB DESCRIPTION: SALES AGENT (INTERNET SERVICES)

Job Summary

The Internet Services Sales Agent is responsible for driving revenue growth by promoting, presenting, and selling internet connectivity solutions—such as residential fiber-to-the-home (FTTH), corporate dedicated internet access (DIA), wireless broadband, and bundled digital services. This role involves identifying prospective clients, understanding their bandwidth and connectivity needs, closing sales contracts, and ensuring a seamless transition to the technical installation team. The primary objective is to hit monthly subscription targets while maintaining high customer satisfaction.

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Core Duties and Responsibilities

Lead Generation, Prospecting & Outbound Sales

• Market Mapping: Identify and target potential customers through field sales (door-to-door canvas), telemarketing, social media prospecting, and localized community marketing.
• Lead Conversion: Follow up promptly on inbound inquiries, website leads, and marketing referrals to convert interested prospects into paying subscribers.
• B2B Networking: For corporate sales agents, pitch connectivity solutions to small-to-medium enterprises (SMEs) and corporate offices to secure high-value dedicated internet contracts.

Technical Consultations & Solution Pitching

• Needs Assessment: Conduct thorough consultations to determine a client's daily data usage, device count, and bandwidth expectations to recommend the ideal plan speed (Mbps/Gbps).
• Product Explanation: Educate clients clearly on the technical advantages of the company's network infrastructure (e.g., Fiber vs. Copper, low latency, symmetrical speeds, data caps).
• Objection Handling: Confidently address customer concerns regarding subscription prices, lock-in periods, installation fees, and network reliability.

Account Processing & Contract Closure

• Application Processing: Collect, verify, and encode necessary customer documents (valid IDs, proof of address, business permits) into the company CRM system.
• Serviceability Check: Coordinate with the technical mapping team to verify if the client’s building or residential area is within the company’s network coverage zone (serviceable area).
• Contract Finalization: Walk customers through subscription agreements, service level agreements (SLAs) for business clients, and payment terms to finalize the deal.

After-Sales Support & Relationship Management

• Installation Coordination: Coordinate with the dispatcher and technical installation crew to schedule a timely hookup date for the customer.
• Retention Tracking: Check in with customers post-installation to ensure their internet speeds meet expectations, fostering account retention and securing word-of-mouth referrals.
• Issue Escalation: Act as a bridge between the customer and the technical support helpdesk if network or billing issues arise during the early stages of the subscription.

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Job Qualifications and Requirements

• Education: Graduate of any Bachelor's degree (Marketing, Business, IT, Communications) or a High School / Vocational graduate with strong selling capabilities.

• Experience: 1 to 3+ years of experience in telecommunications sales, internet service provider (ISP) account management, direct field sales, or real estate sales.

• Technical Knowledge:

  • Basic understanding of network terminology (e.g., Mbps, routers, Wi-Fi bands, modems, static IP vs. dynamic IP).
  • High proficiency in using CRM software (e.g., Salesforce, HubSpot) and messaging apps for client communication.

• Core Competencies: Persistent closing skills, high resilience against rejection, a persuasive and polite talking manner, and self-motivated time management.