Sales Agent

About Us

Scanjet Group, a proud member of the Alfa Laval family, is a world-leading and innovative company specializing in equipment for cleaning and level measurement for marine and land-based oil and chemical tanks. We also excel in providing customized solutions for industrial tanks in the food and brewing industry.

As a global leader in our sector, we are committed to developing future products that meet stringent environmental requirements aimed at reducing global carbon dioxide emissions. Our headquarters are located in Sweden, with production facilities and service centers in Norway, Bulgaria, the Netherlands, Poland, the United Kingdom, China, Indonesia, and Singapore.

About the Role

We are looking for a motivated and commercially driven Sales Agent to join our team in Batam. In this role, you will be responsible for managing sales activities within assigned aftermarket categories, developing customer relationships, and supporting the growth of our aftermarket products and services business. You will work closely with customers and colleagues across global teams to deliver excellent service, achieve sales targets, and ensure efficient order and customer management.

Key Responsibilities

• Manage sales activities across assigned aftermarket product categories.
• Grow aftermarket product and service revenue through proactive sales efforts.
• Prepare quotations, proposals, and contribute to continuous improvement of sales processes.
• Conduct phone-based sales activities using established sales procedures.
• Support the achievement of sales budgets and financial targets.
• Provide customer support and manage customer deviations, warranty claims, and orders within company systems.
• Record customer deviations and warranty orders in accordance with company procedures.
• Process and follow up customer orders accurately and in a timely manner.
• Build and maintain strong, long-term customer relationships.
• Foster effective collaboration with colleagues across departments and global teams.

What We're Looking For

• Willing to be based in Batam.
• Fluent in English, both written and spoken.
• Previous experience in sales, after-sales, customer service, or customer support.
• Diploma III or higher, preferably in Marketing, Business, Management, or a related field.
• Strong telephone sales, negotiation, and customer relationship management skills.
• Proficiency in Microsoft Office and experience using CRM, MPS, or ERP systems.
• Commercially minded, target-driven, and highly organized.
• Strong order management and planning skills.
• Excellent communication skills and the ability to work effectively within a global team environment.
• Knowledge of marine products, electrical systems, or mechanical systems will be considered an advantage.

What We Offer

• Competitive salary and benefits package commensurate with experience and qualifications.
• Opportunities to work in a global organization that is part of the Alfa Laval Group.
• Professional growth and career development opportunities.
• A collaborative and international working environment.
• Continuous learning and development programs.
• Exposure to innovative technologies and industry-leading products.
• A supportive team culture focused on professionalism, collaboration, and mutual respect.