Sales and Admin Associate

Job Summary

The Sales Admin Associate is responsible for providing administrative and sales support while delivering excellent customer service to clients buying, selling, or consigning luxury items. The role involves managing customer inquiries through online platforms and email, assisting walk-in clients, supporting sales initiatives, identifying opportunities to upsell products, and ensuring that the store and merchandise are maintained according to the company's luxury standards.

The ideal candidate is customer-oriented, sales-driven, proactive, organized, detail-oriented, and comfortable working in a fast-paced luxury retail environment.

Duties and Responsibilities

Customer Service and Client Relations

• Respond promptly, professionally, and accurately to customer inquiries received through social media, online platforms, messaging applications, and email.

• Assist and accommodate walk-in clients and provide an excellent luxury customer experience.

• Provide clients with accurate information regarding products, pricing, availability, buying, selling, and consignment processes.

• Assist clients who wish to sell or consign their luxury items and coordinate necessary information with the appropriate team.

• Follow up with potential and existing clients regarding inquiries, appointments, reservations, transactions, and other sales-related concerns.

• Build and maintain positive relationships with clients to encourage repeat business and customer loyalty.

• Maintain professional, courteous, and timely communication with clients at all times.

Sales Support and Business Development

• Actively identify opportunities to upsell and cross-sell products based on the client's interests and preferences.

• Recommend relevant luxury items and alternative products to help increase sales opportunities.

• Take initiative in promoting available products, new arrivals, and slow-moving inventory to potential clients.

• Assist in following up with interested clients to encourage conversion of inquiries into sales.

• Support the development and implementation of sales promotions and initiatives.

• Proactively suggest ideas and strategies that may help increase store traffic, client engagement, and sales.

• Assist the Sales Team in achieving individual and overall company sales targets.

• Stay updated on available inventory, product features, and luxury brands to confidently assist and recommend products to clients.

Sales and Administrative Support

• Assist the sales team with daily administrative and operational requirements.

• Maintain and update customer inquiries, sales records, transactions, and other necessary documentation.

• Monitor online inquiries and ensure that all client concerns are properly addressed and followed up.

• Assist in preparing quotations, invoices, sales documents, and other required paperwork.

• Coordinate with other departments regarding client transactions and concerns.

• Help monitor pending transactions, reservations, consignments, and client follow-ups.

• Ensure that client and transaction information is handled accurately and confidentially.

Showroom and Merchandise Maintenance

• Maintain the cleanliness and overall organization of the showroom.

• Ensure that luxury items and merchandise are properly arranged, displayed, and handled with utmost care.

• Assist in organizing inventory, product displays, storage areas, and workspaces.

• Ensure that merchandise displays are visually appealing and aligned with the company's luxury retail standards.

• Conduct regular checks to ensure that items are properly labeled, secured, and stored.

• Help maintain the overall presentation and appearance of the store to provide a welcoming and premium experience for clients.

• Assist in basic showroom maintenance and housekeeping duties when necessary.

General Responsibilities

• Assist in daily store operations as needed.

• Support the team during client appointments, product viewings, and transactions.

• Report customer concerns, operational issues, or discrepancies to the immediate supervisor.

• Protect and handle company and client merchandise responsibly, particularly high-value luxury items.

• Perform other duties and responsibilities that may be assigned by management from time to time.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field is preferred but not required.

• Previous experience in retail, sales administration, customer service, or luxury retail is an advantage.

• Strong sales orientation with the ability to identify upselling and cross-selling opportunities.

• Excellent verbal and written communication skills.

• Comfortable communicating with clients through online platforms, messaging applications, and email.

• Customer-oriented with a professional and pleasant demeanor.

• Proactive, sales-driven, and willing to take initiative to contribute to business growth.

• Highly organized, detail-oriented, and able to multitask.

• Knowledge of or interest in luxury brands, designer bags, watches, accessories, and other luxury items is an advantage.

• Proficient in Microsoft Office and/or Google Workspace.

• Honest, trustworthy, responsible, and able to handle valuable merchandise with care.

Key Competencies

• Sales and Upselling

• Customer Service

• Client Relationship Management

• Excellent Communication Skills

• Sales Support

• Initiative and Proactiveness

• Organization and Attention to Detail

• Time Management

• Professionalism

• Integrity and Trustworthiness

• Multitasking

• Teamwork

• Knowledge of Luxury Retail and Brands