Sales and Admin

1. Prepare Quotations and Sales Documents

   • Prepare and issue quotations, sales orders, and other sales-related documents accurately and promptly.

2. Customer Coordination and Order Management

   • Serve as the primary point of contact for customers, respond to inquiries, provide order updates, and coordinate customer requirements with the Production, Planning, and Warehouse teams.

3. Job Order Monitoring

   • Monitor the status of all customer job orders from receipt of purchase order (PO), production planning, printing, post-press processing, dispatch, up to final delivery. Ensure timely coordination with the Production Supervisor regarding job progress and any delays.

4. Sales Administration

   • Maintain customer records, sales files, order trackers, and prepare daily, weekly, and monthly sales reports. Ensure all sales documentation is complete, accurate, and properly filed.

5. Delivery and Logistics Coordination

   • Coordinate delivery schedules with Production, Warehouse, and Logistics to ensure on-time delivery of customer orders. Inform customers promptly of delivery schedules or any unforeseen delays.

6. Customer Relationship Management

   • Build and maintain good relationships with existing customers through regular follow-ups, prompt resolution of concerns, and excellent customer service while assisting the Sales Team in identifying new business opportunities.

7. Administrative Support

   • Perform general administrative duties including data entry, document preparation, report generation, filing, scheduling meetings, and other clerical tasks assigned by Management.

8. Cross-Functional Coordination

   • Work closely with the Sales, Production, Planning, Purchasing, Quality Assurance, and Warehouse Departments to ensure smooth order processing, accurate information flow, and customer satisfaction.

9. Compliance and Continuous Improvement

   • Ensure compliance with company policies, quality standards, and customer requirements. Recommend process improvements to enhance order processing efficiency and customer service.

10. Other Duties

·         Perform other sales and administrative functions that may be assigned by the Immediate Supervisor or Management.