Sales & Client Support Specialist (Remote)

Company Overview

The Save Group is an Australian HR consultancy supporting small and medium-sized businesses with practical people, HR and workforce solutions. The business works closely with clients and values reliable execution, responsive service, strong systems and continuous improvement.

About the Role

The Sales & Client Support Specialist will provide highly organised administrative, CRM and sales support to The Save Group as the business continues to grow. The role is deliberately hands-on and process-driven, with significant responsibility for email administration, CRM updates, reporting, follow-ups and repetitive sales support activities.

A significant part of this role involves working closely with The Save Group's existing client base. You will partner with the HR Consultants to identify opportunities to introduce additional services, reactivate inactive clients, communicate new offerings and pricing updates, and help increase long-term customer value.

Success in the role starts with learning the existing process thoroughly, following it consistently and getting the fundamentals right before trying to change it. As the person builds a strong understanding of the business, the role can progressively contribute to automation, AI-assisted workflows and process improvements that reduce manual administration and create more scalable systems.

This role is being recruited by Clarke Point(www.clarkepoint.com), a premier Singapore-based agency dedicated to delivering global recruitment and staffing solutions, and is for a long-term, full-time Independent Contractor.

What You’ll Be Doing

• Manage high-volume email administration and sales correspondence
• Maintain accurate HubSpot contacts, activities, pipelines and follow-up tasks
• Follow structured sales processes consistently and ensure actions are completed
• Follow up existing clients, inactive clients, warm leads and prospective clients to strengthen relationships, introduce additional services, communicate new offerings and increase long-term customer value
• Coordinate meetings, reminders and sales activities with Jane, the HR Consultants and clients to support ongoing business development and customer success
• Prepare proposals, documents and other client-facing correspondence
• Support client onboarding and administration across HubSpot and Harvest
• Maintain sales reports, pipeline information, Excel trackers, customer activity and management updates
• Work closely with the HR Consultants to support client retention, upselling, cross-selling and client reactivation initiatives
• Manage a fast-paced workload involving high volumes of emails, administration and multiple competing priorities
• Assist with EDMs, webinars, Canva materials and marketing administration
• Identify opportunities to improve, document and eventually automate repetitive workflows

What We’re Looking For

Essential

• Experience working as an Independent Contractor for an Australian, American, British or similar international clients
• 3+ years' experience in sales support, CRM administration, client support or a similar role
• Strong hands-on HubSpot experience
• Comfortable managing high volumes of emails (often 100+ per day), administration and competing priorities in a fast-paced environment
• Proven ability to work within structured sales processes while effectively multitasking across multiple priorities and deadlines
• Strong ability to multitask while maintaining accuracy, responsiveness and attention to detail
• Strong organisation, prioritisation and attention to detail
• Confident written communication suitable for Australian businesses and clients
• Experience using Microsoft 365, including SharePoint and OneDrive
• Familiarity with AI tools such as Claude, Microsoft Copilot or similar
• Resilient and comfortable receiving detailed, hands-on feedback and direction

Nice to Have

• Experience within HR, recruitment, consulting or professional services
• Experience using a time tracking system
• Experience with Ninety.io
• SharePoint and OneDrive knowledge
• Microsoft Power Automate experience
• Canva and basic marketing support experience
• Experience preparing brochures, PowerPoint presentations, EDMs or webinar materials
• Experience documenting SOPs and improving administrative processes

Remote Work Setup Requirements

To ensure a smooth and professional remote working experience, candidates must have the following:

• A reliable computer or laptop
• Stable internet connection
• Quiet, dedicated home workspace suitable for remote work

Ideal Personality Attributes

• Highly Organised: comfortable managing large volumes of emails, repetitive administration and multiple competing priorities without losing attention to detail
• Resilient: responds constructively to feedback, pressure and changing priorities and enjoys working in a busy environment, adapts quickly to changing priorities and maintains quality under pressure
• Process-driven: enjoys following structured sales processes, detailed workflows and proven systems before recommending improvements
• Accountable: takes ownership of follow-ups and makes sure tasks are completed
• Improvement-minded: looks for smarter ways of working after first understanding how and why the current process operates

Compensation Package

• ₱70,000 to ₱90,000 per month (depending on experience)
• Long-term, full-time Independent Contractor role
• Philippines public holidays
• 12 days vacation leave per year
• 6 days sick leave per year
• ₱2,500 monthly health insurance allowance
• Fully remote, Monday to Friday, aligned with Australian business hours (with flexibility)

The Save Group is based in Melbourne, Australia, thus the work hours will follow Melbourne time (GMT +10) with some flexibility.

Pre-engagement Requirements

• Character References
• NBI Clearance (Most Recent)
• Bachelor’s Degree Diploma
• Two Valid Government-issued IDs
• Picture of Your Work Environment
• Hardware Specifications

How to Apply

For your application to be considered, please submit the following:

• Your resume.
• A cover letter (maximum of one page) explaining your experience working for international companies (e.g. as a full-time independent contractor or in a remote role) and why you are suitable for this role. Include an overview of how your experience aligns with what we are looking for. At the top of the cover letter, address it to "ATTENTION: CLARKE" in capital letters.
• Please submit your application only through this JobStreet advertisement. To ensure a fair recruitment process, candidates who contact the client company or Clarke Point directly regarding this role will have their application disqualified.