Sales & Customer Account Executive

Workplace Stuff is a growing online family business supplying a wide range of industrial and commercial workplace products across the UK. We are looking for a proactive, organised and customer-focused individual to join our small, friendly office team.

This is a varied role that combines customer service, sales and account management. You'll become an expert in our product range, helping customers find the right solutions, identifying opportunities to add value, and building long-term relationships with both new and existing customers.

What You'll Be Doing

• Managing customer enquiries by phone and email
• Processing customer orders and preparing quotations
• Building strong relationships with new and existing customers
• Identifying opportunities to upsell and cross-sell products that add value
• Developing a thorough knowledge of our product range to provide expert advice
• Managing and growing customer accounts through excellent service
• Liaising with suppliers and the internal team to ensure smooth order fulfilment
• Supporting general office administration where required
• Assisting with ecommerce content, product information and pricing updates when needed

What We're Looking For

• Ability to identify customer needs and recommend suitable products
• A positive, customer-focused approach with a passion for sales
• Strong organisational skills and excellent attention to detail
• Excellent communication and relationship-building skills
• A confident and professional telephone manner
• Confident using computers, Microsoft Excel and Microsoft Office/OpenOffice
• Able to work independently as well as part of a small team
• Reliable, punctual and eager to learn
• Fluent written and spoken English

Desirable Skills

• Previous experience in sales, internal sales or account management
• Experience preparing quotations and processing customer orders
• Understanding of sales margins and pricing
• Experience with ERP and CRM systems
• Experience with WordPress or WooCommerce would be an advantage, although full training will be provided

What We Offer

• Full-time, permanent position
• Monday–Thursday: 9:00am–5:00pm
• Friday: 9:00am–4:30pm
• Salary dependent on experience
• Full product training and ongoing development
• Opportunity to grow with an expanding family business
• Immediate start available
• Applicants must have the right to work in the UK.

If you are organised, motivated, and looking to join a growing business with a supportive team, we’d love to hear from you.

Job Type: Full-time

Pay: £25,500.00-£27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Experience:

• Sales: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person