Sales & Customer (Precision Engineering)

Role Purpose

The Sales & Customer will be responsible for managing customer relationships, handling sales enquiries, preparing quotations, and supporting business growth, especially for overseas customers.

This role acts as a key link between customers and internal teams (engineering, production, QA).

Key Responsibilities

Sales & Business Development

Handle sales enquiries, RFQs

,

and quotations for precision engineering components

Follow up on quotations and convert opportunities into confirmed orders

Identify and develop new customers, including overseas accounts

Support management in expanding into new markets and industries

Maintain accurate sales pipeline and reporting

Customer & Account Management

Act as the main point of contact for assigned customers

Communicate clearly with customers on specifications, pricing, lead times, and delivery schedules

Build long-term customer relationships and ensure repeat business

Handle customer feedback, issues, and coordination for resolution

Internal Coordination

Liaise with engineering, production, QA, and logistics teams to ensure accurate quotation and smooth order fulfilment

Ensure customer requirements (drawings, tolerances, materials) are properly understood internally

Support order processing, documentation and delivery coordination

Overseas Market Support

Communicate with overseas customers across different time zones

Support export-related documentation and coordination

Assist in overseas customer visits, video meetings, or trade exhibitions when required

Requirements

Diploma or Degree in Engineering, Business, or related field

3–5 years of experience in sales, customer service, or account management (engineering / manufacturing industry preferred)

Ability to understand basic engineering drawings and technical specifications (training will be provided)

Strong communication and interpersonal skills

Comfortable working with customers, quotations, and deadlines

Proficient in MS Excel, email, and basic CRM or ERP systems

Experience handling overseas customers is an advantage

Preferred Traits

Detail-oriented and organized

Customer-focused and responsive

Willing to learn technical products

Able to work independently and as part of a team

Results-driven with a growth mindset

Salary & Benefits (Singapore)

Monthly salary: S$3,500 – S$4000 (commensurate with experience)

Performance bonus / commission based on sales results

CPF contribution according to statutory requirements

Training provided on products, processes, and technical knowledge

Opportunities for overseas exposure and career growth

SHINE PRECISION ENGINEERING PTE LTD