Sales & Customer Service Executive

IBSTEC is looking for motivated, confident, and target-oriented Sales & Customer Service Executives to join our growing team.

The ideal candidate should have strong communication skills and the ability to interact professionally with customers, generate leads, identify sales opportunities, handle objections, and close deals. Candidates with experience in international sales, customer service, cold calling, telesales, or sales closing are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Communicate with customers and potential clients to understand their requirements.
• Make outbound cold calls to generate leads and sales opportunities.
• Follow up with prospective customers through calls and other communication channels.
• Present products/services effectively and explain their benefits.
• Identify customer needs and recommend appropriate solutions.
• Handle customer questions, concerns, and objections professionally.
• Convert qualified leads into successful sales.
• Negotiate and close deals where required.
• Maintain strong relationships with existing and potential customers.
• Meet and exceed assigned daily, weekly, and monthly sales targets.
• Maintain accurate records of customer interactions, leads, and follow-ups.
• Coordinate with relevant internal teams to ensure smooth customer handling.
• Provide excellent customer service throughout the sales process.
• Work collaboratively with the sales team to achieve overall campaign targets.

Requirements

• Minimum 2 year of relevant experience in sales, customer service, telesales, cold calling, or business development.
• Candidates with experience in international campaigns will be preferred.
• Strong verbal and written English communication skills.
• Confident and professional communication style.
• Strong persuasion, negotiation, and objection-handling skills.
• Ability to build rapport with customers and potential clients.
• Target-oriented and self-motivated.
• Ability to work under pressure and meet sales targets.
• Good follow-up and relationship-management skills.
• Basic computer and CRM skills.
• Must be willing to work on-site in Gulberg V, Lahore.

Preferred Experience

Candidates with experience in any of the following will be preferred:

• International Sales
• Cold Calling / Lead Generation
• Telesales
• Sales Closing
• Customer Service
• Call Center
• B2B / B2C Sales
• Business Development
• UK / USA / Canada-based campaigns

What We Offer

• Competitive salary based on experience and skills.
• Performance-based incentives where applicable.
• Career growth and promotion opportunities.
• Professional and collaborative work environment.
• Exposure to international campaigns and clients.
• Training and development opportunities.
• Opportunity to build a long-term career with IBSTEC.

Work Location
Zafar Ali Road, Gulberg V, Lahore

Pay: Rs60,000.00 - Rs100,000.00 per month

Work Location: In person