Sales & Customer Service Executive

About the role

We are looking for a responsible, self-motivated and customer-focused Sales & Customer Service Executive to join our team at IPrint Express Pte Ltd.

The successful candidate will handle customer enquiries, understand printing requirements, prepare quotations and proactively follow up with customers to convert enquiries into confirmed orders.

The ideal candidate should have basic printing knowledge, good communication skills and the ability to manage customer enquiries and orders independently.

Key responsibilities

• Handle customer enquiries via email, WhatsApp and phone calls.

• Understand customers' printing requirements, specifications, quantities and required timelines.

• Prepare accurate quotations and recommend suitable printing products, materials and finishing options.

• Proactively follow up on quotations and customer enquiries to secure confirmed orders.

• Follow up on order confirmations, payments and other outstanding matters.

• Coordinate confirmed orders with internal teams to ensure smooth production and delivery.

• Monitor assigned enquiries and orders, ensuring accurate status updates and timely follow-ups.

• Take ownership of assigned tasks and follow through independently until completion.

• Maintain good customer relationships and provide professional customer service.

About you

• Previous experience in sales coordination, customer service or a related role is preferred.

• Basic knowledge of printing products, materials, specifications and finishing processes is required.

• Familiarity with digital and offset printing, paper types, GSM, printing sizes and finishing options.

• Experience in the commercial printing industry will be a strong advantage.

• Good communication skills and confident handling customer enquiries via phone, WhatsApp and email.

• Comfortable preparing quotations, following up with customers and securing orders.

• Proactive, responsible and self-motivated, with a positive working attitude.

• Strong organisational skills, attention to detail and ability to work independently.

• Good spoken and written English, with the ability to handle Chinese-language customer enquiries when required.

• Familiar with Microsoft Office and basic computer applications.

Training on company-specific printing products, specifications and internal procedures will be provided.

We welcome candidates with a positive attitude, a strong sense of responsibility and a genuine interest in customer service and sales.