Sales & Customer Service Manager (Freight forwarding)

**ID: 1688110

Responsibilities:**

• Lead and manage the Sales and Customer Service teams, including performance monitoring, coaching and workload coordination.
• Drive new business development while maintaining and growing existing customer accounts.
• Manage key and strategic accounts, including Singapore and Japanese customers.
• Develop business opportunities across Air Freight, Sea Freight, Logistics and 3PL solutions.
• Prepare and review customer quotations, tenders, SOPs and commercial proposals.
• Monitor sales performance, pipeline, KPIs, budgets and P&L, and provide regular management reporting.
• Conduct regular sales reviews and follow up on business development activities and customer opportunities.
• Ensure the Customer Service team provides timely responses, proactive shipment updates, proper case ownership and effective escalation handling.
• Maintain strong customer relationships and address service issues to support customer satisfaction and retention.
• Work closely with Operations, Pricing and other internal departments to ensure smooth implementation and delivery of customer requirements.
• Coordinate and support regional sales activities, customer requirements and business opportunities across ASEAN offices.
• Support marketing campaigns, customer initiatives and other commercial activities as required.

Requirements:
[Must]

• More than 6 years of experience in freight forwarding, logistics or supply chain, preferably covering Air and Sea Freight as well as logistics solutions.
• Proven experience in sales, business development, key account management and customer service management.
• Demonstrated ability to lead and develop Sales and Customer Service teams.
• Good commercial understanding, including pricing, quotations, budgeting, P&L and sales performance management.
• Strong customer relationship, communication, negotiation and problem-solving skills.
• Able to work effectively across Sales, Customer Service, Operations and regional teams.

[Advantage]

• Experience handling regional or multinational customers.

To Apply, please kindly email your updated resume to [email protected] 

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EA Licence No.: 07C5771
EA Personnel Reg. No.: R2199706
EA Personnel Name: Matsuda Rei

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