Sales & Customer Success Executive

At MetaFin, we value creativity, innovation, and collaboration. We're a dynamic and fast-paced team that's always looking for new ways to grow and improve. If you're passionate about building strong customer relationships and driving sales growth, and want to be part of the team that's shaping the future of e-commerce, lets connect!

We are seeking a motivated and proactive Customer Success and Sales Executive to join our team at MetaFin. As a key member of our customer success and sales team, you will engage with clients to understand their needs, promote our products and services, and ensure a seamless and satisfying customer experience.

Join us at MetaFin and be a part of a forward-thinking team dedicated to redefining the e-Commerce experience!

In this role, you will:-

• Conduct outbound calls to prospective customers to promote company products and services.
• Identify customer needs and recommend suitable solutions.
• Explain product features, benefits, and value propositions clearly and effectively.
• Achieve and consistently meet weekly and monthly sales and call target / KPIs.
• Follow up on leads and convert them into successful sales opportunities.
• Coordinate and hand over qualified leads to the sales team where necessary.
• Gather and provide feedback on customers responses, market trend and call performance.
• Provide basic customer support and ensure a positive customer experience.
• Maintain accurate records of customer interactions and sales activities.
• Drive sales growth and meet targets.
• Build and maintain strong customer relationships.
• Provide exceptional support and resolve issues.
• Ensure customer satisfaction and retention.
• Collaborate with teams to deliver seamless experience.

The ideal candidates will have:-

• Proven experience in sales, customer success, or related roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-centric mindset.
• Ability to identify opportunities and upsell products / services.
• Good negotiation and presentation skills.
• Goal-oriented with a proactive approach
• Ability to work independently and as part of a team.
• Bachelor degree in Business, Marketing, or related field.
• Knowledge of the industry or product is a plus.

Preferred Skills:

• Strong emotional intelligence and empathy.
• Ability to adapt communication style to different audiences.
• Creative thinking for solution-selling and problem resolution.