Sales and Customer Support

About the role

Vivad is a leading signage and digital print provider undergoing growth and is seeking someone to support our sales team inputting orders and other various data entry requirements. This full-time role will be responsible for providing exceptional customer service, project management, and cost estimating for our diverse range of signage and digital print projects. You will need a print related background.

What you'll be doing

• Enter customer orders, job details, and updates accurately into our ERP system
• Input quoting, job setup, and follow‑up tasks
• Respond to incoming customer enquiries via phone and email
• Maintain customer records and update changes promptly
• Prepare and send order confirmations, artwork requests, and other documentation
• Coordinate internally with production and dispatch teams to ensure job details are correct
• Follow up on order delivery
• Perform general administrative duties as required
• Taking on all order-related tasks from the acceptance, creation and recording of customer orders to

What we're looking for

• Ideally 3 years of experience in a similar role within the signage, print or a related industry or advanced knowledge of the printing industry will be a massive bonus
• Excellent communication and customer service skills, with the ability to build strong relationships with clients
• Proficient in the use of estimating software
• Highly organised with the ability to multitask and prioritise effectively
• Keen eye for detail and a commitment to providing high-quality work

About us

Vivad is a leading provider of signage and digital print solutions, servicing clients across a wide range of industries. With over 25 years of experience, we are known for our exceptional quality, innovation, and commitment to customer satisfaction.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.