Sales & Customer Support Coordinator

Position Summary

The Sales & Customer Support Coordinator supports the day-to-day sales, customer, and ecommerce operations of Future Foam’s Consumer Products Division. This role maintains accurate customer, product, pricing, inventory, and ecommerce information while supporting reporting, customer requests, product launches, promotions, and operational needs.

The ideal candidate is organized, detail-oriented, analytical, and able to manage multiple priorities while working with sales, operations, plants, IT, and retail partners.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly sales and ecommerce reports; monitor KPIs, trends, and opportunities.
• Maintain customer accounts, product records, pricing information, and inventory data across internal systems and external platforms.
• Coordinate new product setup, product listings, content updates, and sample orders.
• Support ecommerce and retail partner websites by ensuring product information, availability, and pricing are accurate and up to date.
• Monitor ecommerce and channel performance and provide insights to support sales, promotions, advertising, and customer experience improvements.
• Coordinate inventory availability, cover inventory, CastleGate, SOFS, and supplier portal information; work with internal teams to resolve discrepancies.
• Coordinate with plants, sales, IT, and other teams to support promotions, holidays, special sales events, and operational needs.
• Identify system or process issues and assist with implementing solutions and process improvements.
• Perform other related duties as assigned based on business needs.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Analytics, Supply Chain, or a related field, or equivalent experience.
• 3+ years of experience in sales support, customer support, ecommerce operations, account coordination, or a related field.
• Strong Microsoft Excel skills and experience working with data and reports.

Skills & Competencies

• Strong analytical, organizational, and problem-solving skills.
• High attention to detail, particularly with product data, pricing, inventory, and reporting.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, especially Excel; familiarity with ecommerce, CRM, ERP, supplier portal, or analytics systems is a plus.
• Ability to work independently, collaborate across departments, follow through on tasks, and identify opportunities for improvement.
• Willingness to learn new systems and contribute to process improvements.

Benefits Summary

Future Foam offers competitive compensation and a comprehensive benefits package:

· Health, Dental & Vision Coverage

· 401(k) with a Company Contribution

· Life Insurance

· Paid Holidays and Paid Vacation

· Health Savings Account

· Flexible Spending Account

· Training and Development

· Short Term and Long Term Disability

Work Location: In person