Sales & Operation Assistant

Sales & Operation Assistant – Full-Time
Base Salary + Commission
Saturday availability essential

About us

Novita Diamonds is the world’s leading lab-grown diamond specialist, with showrooms in
New Zealand, Australia, the UK, Germany, and Singapore.
We offer the largest range of certified, eco-friendly diamonds and are proud to provide high- quality, ethically sourced, conflict-free, and utterly stunning jewellery. Novita Diamonds is proudly women-owned and led, with over 80% of our team being female. We foster a dynamic, supportive, and empowering team culture.

About the role

We are looking for a Full-time Sales & Operation Assistant to join our Brisbane showroom team.
In this customer-facing role, you will guide clients through one of the most exciting and
meaningful purchases of their lives – from engagement rings to fine jewellery. You will be
part of a tight-knit team, delivering personalised, high-quality service and ensuring every
client’s experience is exceptional from start to finish.

Key Responsibilities:

-Conduct in-person client consultations in the showroom, offering tailored product recommendations
-Assist clients in selecting engagement rings, wedding bands, and fine jewellery
-Educate customers on lab-grown diamonds and ring styles (full training provided)
-Handle sales transactions and process orders with accuracy and care
-Manage all aspects of shipping, including both inbound and outbound logistics
-Oversee the receipt and processing of diamond inventory with meticulous attention to detail
-Maintain showroom presentation and assist with inventory checks and restocking
-Build strong relationships with both new and returning customers
-Assist the Operations team with a range of administrative duties, including updating order information, managing email correspondence, maintaining filing systems, managing records, and other support tasks to ensure smooth and efficient operations

About You:

-Passionate about customer service and sales
-Professional, warm, and confident in a client-facing environment
-Excellent communication skills – both written and verbal
-Reliable, proactive, and well-presented
-Sales or retail experience (minimum 1 year) preferred – jewellery or luxury retail experience is a plus
-Eager to learn about diamonds and jewellery – we provide full training!
-Available to work weekends and public holidays as required

What’s in it for You?

• Base salary plus uncapped commission
• Extensive training in lab diamonds and fine jewellery
• A supportive team environment in a beautiful retail setting
• Work with stunning products that truly make people smile
• Opportunities to grow with a rapidly expanding international brand
• Staff discounts
• Be part of a business that champions sustainability and mine-free diamonds

How to apply

At Novita Diamonds we move quickly and continually review applications, if you think this role is right for you then we would love to hear from you.

Please note that we do not accept CVs from recruitment agencies.